Client Care Lead, Veterinary Medicine

Roseville, CA

Full Time

Client Care

Experienced

Client Care Lead, Veterinary Medicine

Location: Roseville, CA
Schedule: 10-hour shifts
Compensation: $23- $25 per hour

Veterinary Specialty Hospital Roseville, a leader in advanced veterinary care, is seeking a Client Care Lead to join our team. This position is perfect for a motivated and experienced client service professional who thrives in a fast-paced, team-oriented environment. If you’re passionate about leadership, client experience, and making a positive impact, we want to hear from you.

Responsibilities

Lead and support a team of Client Service Coordinators to ensure exceptional client care and communication.
Foster a positive, professional, and collaborative work environment.
Develop and manage team schedules, ensuring adequate coverage across all shifts.
Step in to assist as a Client Service Coordinator when needed to support daily operations.
Ensure accurate completion of daily financial close procedures.
Participate in the development and refinement of Standard Operating Procedures (SOPs) to enhance efficiency and compliance.
Drive results in staff development, training, client satisfaction, and workplace safety.
Other duties as assigned.

Qualifications

3+ years of experience in a fast-paced, high-volume client service environment.
Proven ability to lead by example, mentor others, and build strong, engaged teams.
A proactive, self-starting professional with a strong sense of ownership and accountability.
Exceptional communication skills, both verbal and written, with a professional and positive demeanor.
Proficient in Microsoft Outlook and communication systems.
Ability to work flexible shifts including days, nights, weekends, and holidays.

Work Schedule

Full-Time: 4 x 10-hour shifts (40 hours/week)
Open availability preferred, with flexibility for nights, weekends, and holidays as needed.

Compensation

Pay Range: $23–$25 per hour (based on experience)

Benefits

Health, dental, vision, disability, and life insurance
Flexible Spending Accounts (FSA)
401(k) retirement plan
Employee Assistance Program (EAP)
Vacation and sick leave
Uniforms provided
VetBloom access for RACE-approved CE, training, and professional development
Opportunities for growth and advancement

If you’re an energetic leader with a passion for client service, teamwork, and excellence, apply today to join the VSH Roseville team. Let’s shape the future of veterinary care together.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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