Hospital Manager, Route 66

Hospital Manager – Route 66 

Location: Route 66 Veterinary Emergency & Specialty Center — Albuquerque, NM (On-site) 

Reports To: Hospital Director 

Job Summary 

The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager (HM) partners with the Managing Veterinarian (MDVM) and Hospital Director (HD) to deliver a smooth and profitable operation by driving revenue, managing costs, and fostering a hospital culture centered on high-quality patient care and exceptional client service. 

Compensation: $65,000–$75,000 (based on experience) 

Duties & Responsibilities 

(Including but not limited to) 

Leadership & Strategic Planning 

• Partners closely with the Managing Veterinarian and Hospital Director as a collaborative leadership team responsible for the hospital’s overall success. 

• Oversees hospital scheduling and manages labor costs in alignment with budgetary goals. 

• Participates in weekly leadership meetings with a solution-oriented, collaborative mindset. 

• Establishes and tracks goals for the practice and staff using measurable KPIs. 

• Acts as a champion for change by identifying, documenting, sharing, and promoting best practices. 

• Consciously fosters a positive, resilient hospital culture rooted in trust, teamwork, and accountability. 

• Demonstrates a calm, humble, and teachable leadership style while confidently guiding the hospital through change. 

• Plans and leads a regular cadence of leadership, department, and employee meetings. 

Hospital Operations & Compliance 

• Oversees and continuously improves hospital operations, workflows, policies, and protocols. 

• Ensures compliance with hospital policies, including OSHA, DEA/Controlled Substances, and safety standards. 

• Manages workers’ compensation and safety programs. 

• Performs quality checks and reviews of client and patient files. 

• Partners with IT/HelpDesk to resolve technical systems or equipment issues. 

• Collaborates with Charge Nurses across Specialty and ER departments to streamline patient communication, transfers, after-hours care, and inter-hospital transport. 

• Identifies and executes short- and long-term growth initiatives, including service expansion, staffing needs, pricing strategies, space optimization, and equipment acquisition. 

• Works with NVA/Ethos operations and technology partners to support efficient hospital systems. 

People Management & Team Development 

• Oversees daily people leadership for hospital teams, ensuring accountability, engagement, and performance. 

• Provides coaching, feedback, and development support to leaders and direct reports. 

• Ensures completion of employee orientation, ongoing training, and performance reviews. 

• Implements recognition, engagement, and morale-building initiatives. 

• Mediates conflict and reinforces hospital team agreements and behavioral expectations. 

• Assists with workforce planning and provides operational support during staffing shortages or high-volume periods. 

Client Experience & Customer Service 

• Oversees and continuously improves client service workflows, standards, and protocols. 

• Trains and holds teams accountable to established SOPs. 

• Demonstrates and reinforces the highest level of client service throughout the hospital. 

• Manages escalated client concerns and ensures timely, appropriate follow-up. 

• Uses client service metrics and feedback to evaluate hospital and staff performance. 

• Proactively identifies opportunities to improve patient flow and the overall client experience. 

Administrative & Financial Oversight 

• Ensures accurate and timely payroll processing for all hospital staff. 

• Oversees accounts receivable, weekly revenue tracking, and daily deposits. 

• Collaborates with Finance on payroll changes, CE funding requests, and financial reporting. 

• Manages inventory and oversees semi-annual inventory processes. 

• Conducts invoice audits and monitors employee balances. 

• Approves non-standard payment plans or promissory notes. 

• Works with senior leaders to control facility, administrative, and operational costs. 

• Ensures accurate calculation and processing of DVM production payments. 

And other duties as assigned. 

Qualifications 

Required:

• Minimum 5 years of operations, office, or practice management experience. 

• Minimum 1 year of people leadership or supervisory experience. 

• Strong written, verbal, and interpersonal communication skills. 

• Highly organized and able to manage multiple priorities in a fast-paced environment. 

• Strong decision-making, problem-solving, and conflict resolution skills. 

• Proficiency with Microsoft Office and comfort with CRM, analytics, and practice management systems. 

• Ability to work independently and collaboratively across departments. 

• Valid driver’s license, clean driving record, and reliable transportation. 

• Flexibility to occasionally work evenings or weekends. 

• High School Diploma or GED. 

Preferred 

• Bachelor’s degree. 

• CPVM credential. 

• Experience in veterinary medicine, animal health, or healthcare. 

• Experience with client service leadership or multi-department hospital operations. 

Benefits We Offer: 
At Route 66 VECCC, we value our team members and offer a comprehensive benefits package, including: 

• 401(k) with matching contributions 

• Health, dental, and vision insurance 

• Life insurance coverage 

• Paid time off (PTO) for work-life balance 

• Flexible scheduling options 

• Employee discounts on veterinary services 

• Professional development assistance and ongoing training 

• License reimbursement 

For more information about our hospital, please visit https://rt66vet.com 
 

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. 
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. 

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.