Emergency Veterinary Triage Technician or Assistant, NVS

Signing Bonus available to qualified candidates!

Are you an experienced Veterinary Professional or Licensed Veterinary Technician (LVMT, CVT, LVT, or RVT Licensure) looking for a team that works together and loves to support each other? Do you want an opportunity to provide optimal client and patient care? Nashville Veterinary Specialists + Animal Emergency is searching for Triage Technicians or Assistants to join our GROWING team!

WHY WORK WITH US? Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. 

WHAT WE OFFER: Competitive Salary, Paid Time Off, Insurance (Medical, Dental, & Vision), Short/Long term disability and life insurance, 401(k) Retirement plan, State of the art newly renovated and expanded hospital, discounted pet products and services for personal pets, C.E. Allowance, Continuing Education Sponsorship Program via VetBloom and Penn Foster, Licensure Renewal and Out of State Licensure transfer reimbursement, Uniform Allowance, Cell phone discount, YMCA Corporate Memberships, Team building and Volunteer events, Career Development, excellent opportunities for advancement, and MORE!

WHO ARE WE? NVS is a 24/7 veterinary specialty and emergency hospital. We are located in a recently expanded 24,000 square foot hospital with digital radiography, computed tomography (CT), on-site magnetic resonance imaging (MRI), ultrasound, endoscopy, access to an on-site commercial laboratory, and more. Our primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. We have a comprehensive recycling and composting program as well as a 5,000-gallon rainwater collection system, roof-mounted photovoltaic solar panel system, skylights, and an energy recovery system for heating and air. 

Available shifts:

• Shift: 6am - 6pm, 8am - 8pm / 3 days a week
• $4.50 per hour shift differential after 6pm and on Saturday/Sunday all day

Position Responsibilities:

• Prioritize patient care and client experience by providing gold standard treatment
• Check-in all ER patients into Smartflow,  Ezyvet, and Cubex
• Perform basic triage on all incoming ER cases and determine appropriate acuities
• Obtain signatures from clients for estimates
• Input basic history and start history template in Ezyvet
• Supports front desk staff
• Obtain and attach patient records if not done so already
• Discharge patients when needed
• Be a liaison between ER and front desk teams, including answer questions and handling patient related issues
• Determine if patient needs ER or Urgent Care
• Aid technical floor staff with STATs
• Answers incoming ER phone calls
• Complete Cubex competency test
• Stay up to date on DEA/controlled drug laws in Tennessee and federally and implement
• Report medication errors and patient concerns directly to Patient Care Manager
• Complete all training with assigned trainer
• If a patient is identified as a STAT and they are at home - Invite them to the hospital
• If a patient is identified as a STAT and they are in the parking lot - call a STAT/take patient the the treatment area
• Attend required NVS staff meetings, department meetings, and training sessions 

Qualifications:

• Minimum 1 year of veterinary experience required
• LVMT license preferred, but not required
• 2+ years ER experience preferred
• Experience in veterinary triage medicine
• Ability to recognize a patient in critical condition (i.e. a STAT patient)
• Experience as a receptionist or Client Service Representative
• Excellent communication skills and client services; the ability to multitask on the phone and computer
• Effective communicator with clients in stressful/high emotion situations
• Efficient intake progression to keep the workflow of the emergency department flowing smoothly
• Open to direct communication with the doctor on staff and support team
• The ability to adapt to high volume caseload in regards to getting patients in for treatment and discharged post care

Physical/Environmental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds. This position involves a potential for exposure to agents known to cause zoonotic disease in humans and the use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from the hospital manager.