Veterinary Discharge Coordinator- Overnight
Hunt Valley, MD
Full Time
Veterinary Assistant - Emergency
Entry Level
Pet + E.R in Hunt Valley, MD is hiring a full-time Overnight Discharge Coordinator to join our outstanding team!
Pet+ER Core Values:
Service Excellence -We strive to provide the best client experience possible. We aim to exceed expectations by delivering care with understanding, empathy and professionalism.
Integrity -Our actions are consistent with our values and beliefs
Teamwork -We value behavior that puts team performance ahead of individual performance and work together in order to achieve our goals.
Innovation -We are open-minded in our approach and believe that improvement will be achieved by continually evaluating and implementing new and different ideas.
Goal Orientation -We engage with intention, set expectations, and perform in such a way that goals are achieved. We believe that continual self-evaluation will enable us to achieve our goals in the future.
Discharge Coordinator overall role:
The role of Discharge Coordinator entails many duties to help ensure clear communication between our hospital and clients (owners and PCVet) and internally within CVRC. They also assist doctors with client communication, communicating and assisting clients that have questions after discharge, as well as facilitating an efficient and clear transition from in hospital care to continued and or home care for clients. Additionally, the discharge coordinator helps support the maintenance of patient records and client communications such as laboratory and radiology results, call backs, and follow ups. The discharge coordinator also reviews in hospital billing and will audit as needed if any discrepancies.
Education and experience requirements:
Service Excellence -We strive to provide the best client experience possible. We aim to exceed expectations by delivering care with understanding, empathy and professionalism.
Integrity -Our actions are consistent with our values and beliefs
Teamwork -We value behavior that puts team performance ahead of individual performance and work together in order to achieve our goals.
Innovation -We are open-minded in our approach and believe that improvement will be achieved by continually evaluating and implementing new and different ideas.
Goal Orientation -We engage with intention, set expectations, and perform in such a way that goals are achieved. We believe that continual self-evaluation will enable us to achieve our goals in the future.
Discharge Coordinator overall role:
The role of Discharge Coordinator entails many duties to help ensure clear communication between our hospital and clients (owners and PCVet) and internally within CVRC. They also assist doctors with client communication, communicating and assisting clients that have questions after discharge, as well as facilitating an efficient and clear transition from in hospital care to continued and or home care for clients. Additionally, the discharge coordinator helps support the maintenance of patient records and client communications such as laboratory and radiology results, call backs, and follow ups. The discharge coordinator also reviews in hospital billing and will audit as needed if any discrepancies.
Education and experience requirements:
- High School Diploma or G.E.D.
- Basic math, reading and writing skills
Compensation:
- Starting at $22-$24/hr
Schedule:
- Primarily Sunday-Thursday
- Overnight with some flexibility required
Preferred experience:
- 3+ years’ experience of experience working in a team of 10 o rmore.
- 3+ years’ experience working in a specialty veterinary environment
- Bachelor’s degree in relevant discipline
Physical requirements:
- Able to be active: sitting, walking, standing for 8 hours or more a day
- Able to work well under pressure and at high levels ofstress
- Able to lift 40 pounds
- Flexible with work hours
Required skills/personal attributes:
- Organized
- Punctual
- Friendly
- Compassionate
General Knowledge:
- Understand general phone etiquette
- Be computer literate especially with Windows based computer programs
- Be capable of answering a multi-line telephone system
- Understand the basic services the ER and Specialty practices provide
Essential Functions and Responsibilities:
General Tasks:
- Maintain a positive attitude
- Be able to work well under pressure
- Be able to multitask and produce efficiently under a heavy workload
- Possess excellent customer service
- Speak with fellow team members in a professional manner
- Show respect for clients, team members, and animals (alive or deceased) at all times
- Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services
- Be able to learn the medical records system and use accurately to maintain medical records and invoicing
- Be a team player. Be willing to assist other staff members including those from other departments.
- Maintain professional and accurate interdepartmental communications regarding patient and client issues.
- Take messages for team members and ensure that they are given to them in a timely manner
- Promote open communication regarding daily practice operations
- Maintain inventory of food samples, pill cutters, and discharge folders
Specific Client Tasks:
- Update discharge information in appropriate PIM system when updated by doctor
- Facilitate scheduling all discharges
- Ensure all discharging tasks and medications are filled and prepared before scheduled discharge
- Triage and field all client questions and concerns
- Assist with maintaining lab call back sheets in doctor’s station
- Communicate effectively with PCVet
- Medical Record Tasks:
- Have awareness of CSR support needs
- Answer phones
- Ensure triage clipboards are readily available
- Clean rooms/lobby/mop as needed
- Print patient stickers
- Collect completed patient clipboards and organize for scanning
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiriin a manner consistent with the applicable regulation.ng Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records,
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