Veterinary Specialty Coordinator
West Springfield, MA
Full Time
Specialty Coord.
Mid Level
Are you a detail-oriented professional with a passion for exotic animals and outstanding organizational skills? At Veterinary Emergency & Specialty Hospital (VESH) located in West Springfield, we’re seeking a Specialty Services Coordinator to support our Specialty Services team with a primary focus on exotics. This non-exempt role is essential to ensuring smooth operations and exceptional client and patient care.
Schedule:
- Monday through Friday, 8:00 AM – 4:00 PM
- $20 – $25
As the Specialty Services Coordinator, you'll be at the heart of our exotics department, supporting our specialists and delivering top-notch service to clients and referring veterinarians (RDVMs). Key duties include:
- Acting as a liaison between the hospital, RDVMs, and clients to ensure clear communication and timely updates.
- Scheduling consultations, rechecks, and procedures for exotic patients, while maintaining accurate records and estimates.
- Preparing client and patient files, ensuring all necessary documentation is complete and organized.
- Monitoring and addressing exotics department emails, prescription refill requests, lab results, and appointment confirmations.
- Coordinating daily task lists for doctors and technicians to ensure seamless workflows.
- Sending client updates, sympathy cards, and RDVM communications promptly and professionally.
- Maintaining and purging exotics files in accordance with hospital policies.
- Supporting various specialty departments while prioritizing the exotics team.
- A Supportive Environment: Join a team that works like a TEAM. We foster a welcoming atmosphere where every team member feels valued, supported, and encouraged to grow. From seasoned experts to those just starting out, we believe in mentorship and collaboration.
- Opportunities for Growth: At VESH, learning never stops. Our experienced Doctors and Technicians take pride in mentoring and guiding newer team members. You'll have the chance to expand your knowledge and refine your skills in a supportive environment.
- Commitment to Excellence: We believe in providing nothing but the best for our patients. Our team utilizes cutting-edge equipment and techniques to deliver top-notch care, ensuring every pet receives the treatment they deserve.
- You possess outstanding interpersonal and communication skills
- You are able to work well independently and in a team environment, leading by example and holding oneself accountable for quality customer service.
- You exhibit flexibility, dependability, responsibility, and possesses excellent attention to detail
- You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people who share that same value
We are a 24- hour, VECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital.
Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training along with providing critical & emergency pet care.
We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, and of course Emergency and Critical Care.
Benefits: At VESH, we believe in investing in our team's growth and development. Here's what we offer:
- CE Allowance
- Paid Shoe Stipend
- Scrubs provided by VESH at no cost to the employee!
- Paid Time Off
- Sick Time
- Shift Differential
- Employee Pet Discount/Immediate Family Member Discount
- 401k
- Medical/Dental/Vision
- Short/Long Term Disability Insurance
- Life Insurance
- HSA/FSA
- License application and renewal reimbursement for CVTs.
- Variety and Challenge: Every day brings new challenges and opportunities to learn. You'll never feel stuck in a routine at VESH, where every case is unique and every patient deserves personalized care.
- Making a Difference: Join a team where your contributions truly matter. Whether it's saving a life in an emergency situation or providing comfort to a pet in need, your work at VESH has a meaningful impact on the lives of animals and their families.
- Professional Development: We're committed to helping you reach your full potential. From continuing education opportunities to hands-on training, we invest in your growth and development every step of the way.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse
Apply for this position
Required*