Per Diem Client Service Representative

Sacramento, CA

Contracted

Float Client Service

Experienced

Per Diem Client Service Representative

Vista Veterinary Specialists

$19 - $24/hr

Per Diem opportunity in Sacramento, California

Vista Veterinary Specialists is seeking a compassionate, organized, and customer-focused Client Service Representative (CSR) to join our team on a Per Diem basis. This position provides the first impression of our hospital and plays a vital role in creating a welcoming, supportive experience for our clients and their pets.

As a Client Service Representative, you will greet clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.

Schedule

Per Diem position
Shifts are scheduled as needed
Must be available to work nights and weekends

Key Responsibilities

Welcome clients in a friendly, helpful, and compassionate manner
Process appointments, emergencies, and client requests while delivering exceptional customer service
Prepare, review, and maintain medical records and documentation accurately and completely
Educate clients about Vista Veterinary Specialists' services, policies, and procedures
Process patient admissions and discharges, including scheduling follow-up appointments as needed
Accurately process invoices and client payments
Update and maintain client and patient records in accordance with hospital policies and legal requirements
Assist with administrative tasks, including scanning, faxing, emailing, and document management
Support the hospital team by maintaining a positive, collaborative work environment

Qualifications

Veterinary client service or veterinary medicine experience preferred
Emergency or specialty veterinary hospital experience preferred
Experience with EzyVet is highly desirable but not required
Excellent communication and interpersonal skills with a professional, compassionate demeanor
Strong organizational skills and attention to detail
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
Proficient computer skills
Ability to remain calm under pressure and exercise sound judgment in high-stress situations
Professional appearance and commitment to excellent client service
Willingness and ability to work evenings, nights, weekends, and other shifts as needed

What We're Looking For

The ideal candidate is a team player who thrives in a busy specialty and emergency environment, enjoys helping people during stressful situations, and is passionate about providing exceptional service to clients and their pets. If you are compassionate, dependable, and committed to delivering an outstanding client experience, we'd love to hear from you.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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