Veterinary Receptionist
West Springfield, MA
Full Time
Client Liaison
Mid Level
Veterinary Receptionist (Client Liaison)| $20–$25/hr + Shift Differential | Full-Time Benefits | 2nd Shift | West Springfield, MA
Looking for a Veterinary Receptionist role where you can make a meaningful impact for pets and the people who love them?
VESH is hiring a Veterinary Receptionist to join our Emergency & Specialty team. In this role, you’ll be the first point of contact for clients entering our hospital—helping create a calm, welcoming, and supportive experience during urgent and emotional moments. If you thrive in a fast-paced environment, enjoy connecting with people, and want to be part of a collaborative veterinary team, we’d love to meet you.
Compensation
- $20–$25/hour based on experience and skills
- Shift Differential: +$2/hour for shifts worked between 4:00pm–12:00am
- Four 9-hour shifts per week
- 2nd shift
Full-Time Benefits Include:
- CSR Certificate Program!
- Relocation Assistance for the right candidate!
- CVT license application + renewal reimbursement
- CE Allowance + Access to VetBloom for RACE-approved courses
- Paid Shoe Stipend & Scrubs provided (free to you!)
- RECOVER Training
- 16-Week VTNE Study Group Program + One-time VTNE Reimbursement
- PTO + Sick Time
- Employee & Immediate Family Pet Discount
- 401(k) with employer match
- Medical/Dental/Vision + HSA/FSA options
- Short & Long-Term Disability Insurance
- Life Insurance
- Veterinary Technology Education Scholarships
As a Veterinary Receptionist, you’ll help guide clients through every step of their visit while supporting communication between medical teams and hospital operations.
Key responsibilities include:
- Welcome clients and pets with warmth, professionalism, and confidence
- Serve as the first point of contact for incoming calls, walk-ins, and hospital inquiries
- Gather accurate client and patient information during intake
- Support the client journey from check-in through invoicing and discharge communication
- Help clients understand estimates, charges, and next steps in their pet’s care
- Coordinate triage for walk-in patients by communicating with nursing staff for evaluations
- Relay information between clients, doctors, technicians, and hospital leadership
- Manage RDVM calls, faxes, and referral communication
- Support front desk operations including financial transactions and medical record management
- Maintain a calm, organized reception environment while prioritizing an exceptional client experience
We’re looking for someone who brings strong customer service skills, excellent communication, and genuine compassion to every interaction.
Qualifications:
- Previous receptionist, customer service, or client-facing experience required
- Veterinary, emergency hospital, or medical office experience strongly preferred
- Strong communication skills with the ability to explain information clearly and compassionately
- Ability to remain calm and confident in a fast-paced or emotionally charged environment
- Exceptional organizational skills and attention to detail
- Comfortable multitasking and prioritizing responsibilities throughout a busy shift
- Strong relationship-building skills with clients, teammates, and referring veterinary partners
- Fluent English speaking and reading skills required
We are a 24-hour, VECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital.
Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care.
We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care.
At VESH, you’ll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.
Serving West Springfield and Surrounding Communities
Our hospital is located in West Springfield, MA, and draws talented veterinary professionals from throughout the region, including:
- Springfield, MA
- Chicopee, MA
- Holyoke, MA
- Longmeadow, MA
- Agawam, MA
- Northampton, MA
- Amherst, MA
- Enfield, CT
- Suffield, CT
- Hartford, CT
This location offers access to a broad veterinary talent market across Western Massachusetts and Northern Connecticut.
Considering Relocation?
If you’re relocating for the right opportunity, VESH offers the chance to join a collaborative specialty hospital where you can build your career alongside experienced specialists and technicians while making a meaningful impact in the lives of patients and their families. West Springfield offers easy access to both city amenities and outdoor recreation, with close proximity to the Berkshires, Boston, and Northern Connecticut.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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