Patient Care Coordinator
The Atlantic Veterinary Internal Medicine & Oncology in Annapolis, MD is hiring a full- time Patient Care Coordinator to join our outstanding team!
Do you have a passion for Veterinary Specialty Care? Are you ready to take the next step and join a growing Internal Medicine and Oncology team?
It is the responsibility of the Patient Care Coordinator (PCC) to maintain the communication lines between the doctor and client. A PCC must also manage the doctor’s appointments, schedule procedures, review estimates, and oversee client communication. The PCC must be friendly, professional, and courteous. This position requires an organized and dependable individual, who can manage difficult situations with grace and a positive attitude. Client communication skills are essential.
Primary Responsibilities:
- Coordinate DVM Schedule
- Oversee appointment schedule to maximize flow and number of patients seen.
- Ensure all rDVM records and radiographs are ready for each appointment, at least 24 hours prior to scheduled time.
- Introduce yourself to clients at the time of appointments and provide contact information for any needed follow- up questions.
- Communicate with DVM regarding appropriate scheduling
- Review estimates with clients
- Assist with ongoing communication with clients during day
- Ensure client calls and questions are handled within 24 hours and delegate, when appropriate
- Review results with DVM and ensure clients are contacted by a member of the team within 1 business day of review.
- Send records to RDVM and clients, when finalized
- Collaborate with technician and CSRs to ensure seamless patient care and effective communication
- Handle challenges with grace, empathy, and professionalism
- Strong interpersonal skills with genuine passion for providing outstanding customer service
- Ability to work as a team and collaborate with technicians and CSRs effectively
- Excellent written and verbal communication skills
- Professional phone manner
- Ability to multitask and prioritize in a busy environment
- Remain calm under pressure
- Excellent work ethic and dependability
- Previous veterinary experience is preferred
At AVIMO Annapolis, you will work directly with a team of board certified internal medicine and oncology veterinarians. As well a great team of registered and senior veterinary technicians and client service representatives. We pride ourselves in providing a safe and welcoming team with opportunities for educational and professional growth. AVIMO-Annapolis is part of the Chesapeake Veterinary Referral Center which is the premier veterinary specialty center in the area. Our team works directly with the other specialty services like surgery, neurology, cardiology, eye care, and the AAVEC emergency team.
Anticipated Schedule:
- Monday – Thursday 8am – 6pm
- No holidays or weekend duties
- No on call schedule
Benefits and Compensation:
- Compensation is based on experience and skill set.
- $18 - 24/ hr.
- Medical, Dental, Vision
- Employee Assistance Program
- Employee Discount
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Professional Development Assistance
- Referral Program
- 401k and 401k matching
- PTO and Paid Holidays
- Parental Leave
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.