Referral Relationship Manager, AER of University Park
Animal ER of University Park located in Bradenton, FL is hiring an experienced Referral Relationship Manager to join their outstanding team!
Compensation:
- $40,000 - $50,000 Annual Salary based on experience + Full Time Benefits at a 30-35 hour per week schedule
Anticipated Schedule:
- 30-35 hours per week
- Approx. 3 days per week traveling in the field and 1 day per week administrative in the hospital
- Occasional weekend and evening hours as needed
Benefits:
- Uniform Allowance
- Paid Time Off
- Employee Pet Discount
- 401k
- Medical/Dental/Vision Insurance Plans
- Disability Insurance
- Life Insurance
- HSA/FSA
- And more!
General Position Overview:
The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position reports directly to the Referral Marketing Group Manager to receive ongoing support, coaching, and has a secondary reporting to the Hospital Director to ensure collaboration and cohesion with the clinical teams.
Essential Job Functions:
Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute these goals to drive hospital revenue.
Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
Plans CE/Symposium events, hospital tours, and referring practice recognition and engagement events and executes these events with the help of hospital employees and leadership teams. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy.
Serves as a primary point of contact for the referring community during their working hours and helps monitor and measure the referral process to resolve problems quickly and improve service. Ensures that the referring community knows their alternative primary contacts during non-scheduled hours.
Continually builds a competitive knowledge of emergency and specialty veterinary services including a deep familiarity and understanding of hospital-specific differentiators.
May perform other job duties as assigned.
Qualities of a Successful Candidate:
- Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community.
- Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field.
- High Standards: You take pride in your work and have a very high individual accountability.
- Curiosity: You are energized by learning and finding creative solutions to new and challenging situations.
- Self-Starter: You are highly ambitious, self-motived, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision.
Job Requirements:
- Must possess a valid Driver’s license and clean driving record.
- Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
Preferred Skills and Experience:
Associate or bachelor’s degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered.
2-3 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities, effectively communicate across a diversity of roles and individuals, actively engage customers or clients, and drive organizational growth.
Professional experience in veterinary medicine or the animal health industry is preferred but not required.
Enthusiasm, and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions.
Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc.
Proficient technology and computer skills and the ability to read, interpret and analyze basic performance metrics and use data to drive decision-making.
At Animal Emergency of University Park, we have built our reputation for excellence through a commitment to exceptional client care delivered by a dedicated and passionate staff.
We have worked hard to create an inclusive environment where our team can work collaboratively and support one another in successes big and small. We value the diverse experiences and skills that each team member has to offer.
Ready to take the next step in your career and join a team of dedicated, driven, like-minded individuals? Apply today!
www.animalerofuniversitypark.com/
PM19
Bradenton, FL
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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