Veterinary Clinical Supervisor

Wisconsin Veterinary Referral Center (WVRC) believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief.  We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.

WVRC is looking for an experienced Certified Veterinary Technician with a passion for leadership and patient care to be our next Clinical Supervisor at our Grafton location, working with the Emergency and Critical Care Department!

Job Summary: 

The Nursing Supervisor oversees the nursing staff and manages daily operations to ensure high standards of care and staff performance. This role involves supervisory responsibilities such as recruitment, performance management, and strategic planning to enhance department efficiency and care quality. 

Schedule and Compensation:

· Full-time
· Second shift, 4pm-1am, shifts will run later on the weekends
· Compensation will be dependent on experience and skillset

Key Responsibilities:

·  Participates in the development of goals and operational criteria for assigned areas. Tracks progress.
· Takes responsibility for operating within the approved budget.
· Identifies and plans for staffing consistent with needs of client population and budgetary parameters.
· Monitors and approves payroll for assigned areas.
· Understands workflow of each department.
· Leads problem-solving efforts for daily operations.
· Develops constructive and cooperative working relationships across the hospital.
· Encourages and builds mutual trust, respect and cooperation among team members. Clear ability to get along.
· Promotes and monitors client service/hospitality expectations and delivery.
· Advocates satisfaction of internal and external customers.
· Facilitates open channels of communication with managers, peers and staff.
· Provides leadership, direction and guidance.
· Coordinates interdepartmental functioning to achieve highest level of communication and efficiency.
· Serves as the hospital “go to” in accordance with assigned duty schedule. (Hospital policy requires a knowledgeable and responsible individual 24/7, covering all departments.)
· Coordinates the required training and skills of staff.
· Collaborates with staff at all levels and departments to streamline delivery of services without compromising care or hospitality.
· Consults with clinical staff and client care to assess and articulate any problems; helps to develop strategies to resolve issues, ensuring client needs are met and satisfaction is attained.
· Conducts regular employee development meetings.
· Attends and coordinates other meetings as deemed necessary.
· Participates in hiring activities; disciplinary actions; excellence acknowledgements and performance reviews.
· Notifies Hospital Services Manager of equipment service needs.

SUPERVISORY QUALIFICATIONS and EXPERIENCE REQUIREMENTS:

· College or technical school education or equivalent work experience. CVT is required.
· Technical credibility related to specialized expertise (call center, veterinary technician, client service, inventory, etc.).
· Must possess and demonstrate effective leadership qualities.
· Must possess mathematical abilities to apply concepts such as fractions, percentages, ratios, addition, subtraction, multiplication division and proportions to practical situations.
· Must possess analytic abilities to identify and analyze problems, weighs relevance and accuracy of information to provide effective solutions.
· A strong desire to learn and apply knowledge/skills learned to daily work life.
· Ability to communicate effectively both written and oral.
· Ability to demonstrate technical procedures as outlined in the technician protocols.
· Demonstrate reliability and follow-through with all work-related tasks / projects.
·  ​​​​​​Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Benefits of working at WVRC by Ethos:

• Medical, Dental, Vision, PTO, Short & Long- Term Disability and Life Insurance, 401k, association dues, CE allowance, pet benefit, uniform allowance, and more.
• We work in a caring and supportive environment in a geographic location that offers an outstanding quality of life
• Additional benefits and support for VTS candidates.
• Take advantage of our flexible work schedules and excellent shift differential pay

WVRC recognizes the complex nature of support needed for both clients and staff members in the animal care industry.  As a hospital focused on continuous learning, development, and quality of life betterment, we have added a full time Social Worker to our staff.  The primary focus of this role is to help our clients with their grieving process and assist our employees with their emotional well-being.

Thank you for reading our job posting! Apply today!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
 Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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