Veterinary Emergency Client Care Concierge

Lawrence, MA
Full Time
Mid Level

Are you passionate about delivering exceptional client service? Bulger Veterinary Hospital in Lawrence, MA, is looking for a dedicated and enthusiastic individual to join our team as a full-time Client Concierge in our Emergency department.

About Us:
At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.

Primary Responsibilities:

  • Assist with financial processing and address any general questions during the visit.
  • Ensure a smooth check-out process by preparing and reviewing documents and medical records accurately.
  • Admit and discharge pets, schedule follow-ups, and maintain client/pet records in accordance with Ethos and legal requirements.
  • Act as the primary coordinator between departments for a seamless interdepartmental visit.
  • Keep clients informed of the pet's progress, treatment, changes in cost, and next steps.
About You:
  • You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences. Your commitment to going above and beyond sets the stage for a truly rewarding experience for our clients!
  • You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
  • You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature. Your organizational skills will be the heartbeat of our success!
  • Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets. Let’s make every visit a delightful and inviting experience!
  • We're seeking an individual with unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections.
Why Your Experience Matters:
If you've thrived as a veterinary receptionist, medical secretary, or customer service representative, your journey aligns perfectly with the exciting opportunities that await you at Bulger!
  • Specialized Insight: If you've been a veterinary receptionist, you already understand the unique dynamics of the veterinary world, making you a valuable asset from day one.
  • Medical Secretary Expertise: Your background as a medical secretary brings a level of precision and attention to detail that is crucial in ensuring accurate documentation and smooth processes.
  • Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
  • $19 - $24 pending experience & skillset
  • Four 9-hour shifts (36 hours/week)
  • Evenings
  • One weekend shift/week
  • 3 Holidays/year (double time pay)

Be part of an environment that values your dedication to exceptional client service and join our team!

Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse

NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.  
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.


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