Veterinary Patient Care Advocate

Job Title: Veterinary Patient Care Advocate

JOB DESCRIPTION

Job Status: Full-time Schedule: Up to 40 hrs/week Evening or Days

Job Purpose: The Patient Care Advocate will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication. Duties & Responsibilities (included but not limited to):

• Perform visit follow-up calls and handle some discharges.

• Monitor the waiting/exam room clients; update clients on wait time/patient status.

• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times.

• Coordinate patient flow between multiple specialties.

• Manage hospital Ezyvet census.

• Facilitate discharge appointments.

• Perform patient discharges in coordination with the technical team.

• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges

.• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients.

• Receive and address patient care telephone calls from the general public.

• Call previous day's ER clients for follow-up feedback.

• Prepare medications to go home. • Providing daily updates for hospitalized patients.

• Process financial updates for the business office. Teamwork: defined as “Cooperative effort by the members of a group to achieve a common goal and/or outcome.”

• Participates in a positive manner in all group sizes.

• Refrains from participating in gossip.

• Supports team members by assisting other areas, is receptive to feedback and suggestions.

• Engages in active problem-solving vs. problem-identifying.

• Makes suggestions related to client/patient service improvements and hospital efficiency. Equipment:

• Standard veterinary hospital office equipment – multi-line phone system, fax machine, copier, credit card machines and computers.

• EzyVet and Smartflow computer software and system. Knowledge/Skills:

• Outstanding client service skills.

• Solid working knowledge of veterinary hospital practice, including terminology.

• Ability to think logically, problem-solve effectively and anticipate needs of clients, doctors and co-workers.

• Able to follow multiple, concurrent instructions. • Strong computer skills. • Strong ability to multi-task, exhibit attention to detail and focus on tasks. • Solid working knowledge of dog and cat breeds, normal behavior and basic husbandry. Physical: • Able to stand, sit or bend for extended periods of time. • Able to type, write and verbally converse for extended periods of time. • Able to work the posted schedule. • Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary. • Able to lift and/or carry up to 30 lbs. **NVA and MVES/OPVES management reserves the right to change the job requirements as necessary to meet the operational needs of the hospital, clients and patients.**

Benefits:
* 401(k) matching
* Employee assistance programs
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Professional development assistance
* Tuition reimbursement and scholarships available toward an Accredited Veterinary Technology Programs and Practice management
* Shift Differentials
* Quarterly Bonus Program
* Uniform Allowance
* Paid Time Off
* Medical/Dental/Vision
* Short/Long term Disability
* Life Insurance
* Pet Insurance
* Generous Employee Pet Discount

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
 Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.