Veterinary Client Patient Liaison

Santa Barbara, CA

Full Time

Client Service

Mid Level

Client Patient Liaison - Advanced Veterinary Specialists

Advanced Veterinary Specialists (AVS) in Santa Barbara is a premier 24-hour specialty and emergency veterinary hospital dedicated to providing exceptional care to pets in need. Our state-of-the-art facility offers comprehensive services, including emergency care, internal medicine, surgery, oncology, and critical care, supported by a team of board-certified specialists and highly skilled veterinary professionals. We pride ourselves on fostering a compassionate, collaborative environment where pets receive the best possible care.

If you are passionate about advancing your veterinary career in a supportive and dynamic setting, apply today!

About the role:
The Client Patient Liaison is a key member of the veterinary team, responsible for coordinating client communications and ensuring smooth scheduling and billing processes within the department. This role is vital to providing a seamless experience for clients, from initial consultations through to follow-ups, by managing appointment scheduling, handling department inquiries, and assisting with billing.

Key Responsibilities:

Scheduling: Coordinate and manage scheduling for new consultations, ensuring clients receive timely and convenient appointment options. Work closely with medical staff to maintain an efficient, patient-centered schedule.
Client Communication: Act as the primary contact for client communications within the department. Filter and respond to messages, answering inquiries related to appointments, follow-up care, and general information.
Billing Support: Assist with billing inquiries, providing clear and accurate information to clients about charges, payment options, and insurance claims if applicable. Work with the billing department to resolve any client concerns or issues.
Record Keeping: Maintain accurate records of client interactions, appointments, and billing. Ensure all documentation complies with company policies and regulatory standards.
Coordination with Clinical Staff: Collaborate with veterinarians, technicians, and other support staff to ensure the department runs smoothly and clients feel supported throughout their visit.
Customer Service: Provide compassionate and professional customer service, demonstrating empathy and understanding to clients and their pets. Address any concerns or escalations promptly to ensure client satisfaction.

Compensation range for this role is between $21 - $25 hourly.

Qualifications:

Experience in a veterinary, healthcare, or customer service role.
Excellent organizational and multitasking skills.
Strong communication skills, both written and verbal.
Familiarity with scheduling software and electronic medical records (EMRs) preferred.
Ability to handle sensitive and confidential information with discretion.
Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.

Working Conditions:

Office setting within a hospital environment.
May require occasional weekend or evening hours, depending on client needs and department operations.

Benefits:

Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
Highly competitive and comparable wages based on experience and skill set.
Competitive Vet Assistant and RVT CE allowance annually
VetBloom access: Race approved continuing education, training, and curriculum library
License application and renewal reimbursement for RVT’s
Opportunities for growth and advancement

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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