Veterinary Customer Service Representative

Estero, FL
Full Time
Entry Level

The Florida Veterinary Referral Center (FVRC) in Estero, FL is hiring a full- time Customer Service Representative to join our outstanding team!
About Us:
If you are interested in becoming part of a collaborative CSR team that is focused on exceptional client communication and care please contact us - we have a spot waiting for you. We want every patient to receive the best medical care possible while communicating effectively with their owners every step of the way. FVRC is a fast-paced specialty/emergency hospital that is continuing to grow. We are in the process of expanding our CSR team to meet the needs of our community - come and grow your career in vet med with us. No overnight CSR Shifts. We have a variety of shifts available on weekdays and weekends.

  • Excellent communication skills
  • Have a commitment to continuing to advance your client service skills
  • Possess strong organizational skills with near impeccable attention to detail
  • An ability to engage in active problem solving vs problem identification.
  • At least 1-2 year experience working in an a Specialty/ER, a traditional ER and/or a large high-volume day practice
  • Organized and comfortable with new technologies
  • The ability to work in a fast-paced environment
Responsibilities of a CSR:
  • Work closely with the medical staff facilitating exceptional communication.
  • Be the first point of contact for our clients establishing the excellent client care that is present throughout the hospital
  • Manage a high call volume and mutli-phone line system
  • Process payments, refunds and cash handeling
  • Appropriately record information and maintain medical records
  • Maintain a high level of accuracy in a fast-paced enviroment
  • Embrace the practice's core values, standards of care, mission statement and practice philosophy
As a hospital, we are committed to the advancement of those looking to level up.

Benefits & Compensation:
  • Compensation is based on experience and skill level, ranging from $16- 17/hr.
  • 401(k) matching
  • Medical, dental, vision
  • Employee Assistance Program
  • Employee discount
  • Flexible Spending Account
  • Life insurance
  • Generous PTO
  • Professional development assistance
  • Referral program

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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