Hospital Director of Operations, Veterinary Medicine

Greenville, SC
Full Time
Are you looking to be a part of something bigger than yourself? Are you a seasoned leader who is enthusiastic about people, culture, and community? Look no further, Upstate Vet Emergency & Specialty Hospital in Greenville, SC is looking for a Hospital Director to join our team!

We are considering energetic and passionate applicants for a hands-on Hospital Director to help continue to drive profitable future growth, organizational development, and high performing teams.

The ideal candidate is a dynamic business leader with a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, has above average EQ, and is dually passionate about data driven analysis and decision making as well as the importance of the human-animal bond.

The Director will report to the Ethos Veterinary Health (Ethos) Specialty+ER Divisional Group Leader along with partnering with the local leadership team.

Upstate Vet provides advanced, compassionate medical, surgical, neurological, oncological, dental, and eye care for pets. Our team has been selected not only for their expertise but also for their genuine love of their patients. Learn more by visiting:

The Hospital Director has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of difficult to complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing, and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.

Essential job functions:
  • Responsible for managing the operations and financial health of the hospital.
  • Interfaces and collaborates with Support Services departments as needed to ensure that the hospital goals are met.
  • Responsible for overseeing the recruitment, interviewing, and hiring of staff.
  • Responsible for overseeing the recruitment, interviewing, contract negotiation, and hiring doctors in conjunction with the Medical Director.
  • Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
  • Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
  • Assign job responsibilities to managers and delegate as necessary.
  • Responsible for policy enforcement as well as overseeing disciplinary actions and terminations with HR guidance.
  • Organize and conduct staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
  • Responsible for administration and review of non-medical client complaints.
  • Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
  • Oversee billing, calculations of any discounts, and other special accounts.
  • Monitor purchasing so the practice operates within budget.
  • Monitor the staff scheduling so that the practice operates within budget.
  • Monitor and approve all expenditures within Ethos guidelines.
  • Ensure that the OSHA and Safety program and procedures are monitored and updated so that the hospital is in safety compliance.
  • Review income statements and other financial data to find ways to improve revenue and profit.
  • Meet regularly with veterinarians to review financial performance.
    Review accounts receivable to confirm proper and timely processing.
  • Understand, participate, and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
  • Read and respond to all communication in a timely manner to ensure that Ethos policies, guidelines, and recommendations are quickly communicated to hospital staff and adequate training follows if needed.
Essential skills:
  • Knowledge of financial budget management.
  • Knowledge of sales and marketing techniques.
  • Background in managing service-oriented operations.
  • Ability to plan, organize and effectively present ideas and concepts.
  • Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
  • Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.
  • College degree preferred, advanced degree ideal.
  • Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility
Physical demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
  • Must be able to occasionally lift up to 40 pounds.
  • Must be willing to work long or irregular hours under pressure conditions.
  • This position requires the ability to walk, bend, stand and reach frequently during a minimum 8-hour day.
  • Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
  • Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
    Fine motor skills adequate for utilizing office equipment such as facsimile machines, copiers, and computer keyboards.

NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.


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