Department Manager, Emergency

Redwood City, CA
Full Time
Emergency and Critical Care
Department Manager  Emergency and Critical Care Unit–  Veterinary – SAGE Redwood City

Who we are:
Our incredible teams at SAGE Redwood City are dedicated to providing the highest level of specialized, compassionate, and collaborative veterinary care in the industry.  We are looking for a new Department Manager to support our Emergency and Critical Care Departments at our gorgeous Redwood City Hospital!

Who you are:
Are you an experienced veterinary Department Manager with great communication and leadership skills? If so, we want to talk with you! You will be challenged, you will learn, and your compassionskills, and ambition will be rewarded.

About the job:
  • Demonstrate solid veterinary skills and serve as a consummate leader and role model for staff  
  • Primary partner with Hospital Director and Human Resources (HR) in recruiting, interviewing, assessing, and hiring department staff  
  • Oversee onboarding activities of newly hired department staff to ensure a welcoming, timely, organized, and effective New Hire Integration 
  • Collaborate with the management team to assist with the execution of post-onboarding training programs for all hospital staff, ensuring that targeted knowledge is effectively transferred during and post-training. 
  • Positively collaborate with other department leaders to ensure appropriate staffing levels, maximum efficiency, effectiveness, and compliance with all of SAGE Centers’ policies and procedures  
  • Assist with developing/implementing strategic initiatives and procedures within the facility and across the SAGE Centers’ network 
  • Continuously develop and manage a team of RVTs/Veterinary Assistants through regularly scheduled one-on-one meetings and other in-the-moment feedback; emphasizing recognition of positive contributions and providing timely feedback on performance improvement issues 
  • Ongoing evaluation of individual and team performance by inspecting what is expected.  Partner with HR and HD to formally address staff performance issues and team dynamics; seeking first to understand and initiate progressive discipline when appropriate in accordance with SAGE Centers’ values and performance management program 
  • Nurture a positive team environment consistent with SAGE Centers’ values.  Nurture healthy and effective communication and information flow locally and across the SAGE network.  Personally model effective communication skills both internally and externally 
  • Create and maintain department work schedules in a timely manner using available technologies and manage appropriate staffing levels to ensure optimum patient care, maximum efficiency, and workflow 
  • Identify and facilitate direct or indirect training to department staff.  Provide routine assessments of staff members’ skill levels and knowledge  
  • Manage department payroll and staffing costs, including reviewing and approving team timecards to identify root causes and provide preventative actions for all problems identified; e.g., overtime, inefficiencies 
  • Author and deliver performance appraisals for all direct reports 
  • Develop and implement strategies and tactics to achieve client satisfaction targets, including investigating service issues, monitoring client surveys for trends, and coordinating efforts with the Director, Hospital Operations to proactively contact clients that have specific complaints; develop staff skills to provide targeted response to clients, inclusive of appropriate and timely resolution of issues 
  • Deliver results to target, via developing and executing effective plans, constantly communicating the connection between team members’ daily functions and the company’s KPIs  
  • Ensures safety practices are observed by your team to proactively avoid workplace injuries of self and others 
  • Performs other duties as assigned 
This role is full-time and considered exempt.  The pay range is $85,000 - $100,000 a year. Compensation is based on location, skillset, and education.

Essential Job Requirements:
  • Three years of experience in a clinical supervisory veterinary setting; or four years of related work experience 
  • Schedule flexibility to effectively manage staff in a 24/7, 365 hospital environment  
  • Excellent leadership, management, staff development, problem-solving, interpersonal, presentation, and organizational skills 
  • Strong conceptual, analytical, research, problem-solving, and presentation skills, and abilities, consistently demonstrate accuracy and thoroughness in work product 
  • The ability to deliver results, develop leads and staff, and the desire to develop and progress in your own knowledge and skills 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports and business correspondences; ability to effectively present information and respond to questions from management and staff 
  • Strong working knowledge of MS Office suite including Word, Excel, and PowerPoint, working knowledge of hospital EMR's 
  • Maintain the California Veterinary Assistant Controlled Substance Permit (VACSP); must obtain within 60-days of hire or transfer into this role; (this requirement is waived if the incumbent holds a valid CA-RVT license)  
  • Current CA RVT highly preferred
  • College degree preferred, but not required


Full-time benefits include health, dental, vision, disability, life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and license reimbursement.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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