Ethos Veterinary Health
Veterinary Customer Service Representative, FVRC
Client Service - Estero, FL - Part Time
Join the Team That Clients Trust — and Teammates Love!
The Florida Veterinary Referral Center (FVRC) is growing and looking for a Part-Time Customer Service Representative to complete our close-knit, high-performing CSR team and we’re excited to welcome someone who takes pride in helping people and supporting exceptional veterinary care!
If you’re an experienced veterinary CSR who thrives in a collaborative, fast-paced specialty environment, you’ll feel right at home here.
Why You’ll Love Working at FVRC:
✨ Starting at $18/hour (based on experience)
🗓️ Consistent part-time schedule (20–25 hrs/week)
• Sunday 4pm–9pm
• Monday & Tuesday 8am–4pm
💰 Weekend shift differentials
• +$2/hr before 7pm
• +$3/hr after 7pm
🌙 No overnight CSR shifts
🤝 Supportive, team-first culture
📈 Growth opportunities in specialty & emergency medicine
Benefits & Perks
401(k) with company match
Medical, dental, and vision insurance
Generous PTO
Employee Assistance Program
FSA and life insurance
Employee pet discounts
Professional development support
Referral program
And more!
About FVRC:
FVRC is a busy specialty and emergency hospital dedicated to exceptional patient care and compassionate client service. As we continue to expand services for our community, we’re strengthening our CSR team with people who want to build lasting careers in veterinary medicine — not just fill a role.
What You’ll Do:
Welcome and support clients as the first point of contact
Manage a high-volume, multi-line phone system
Coordinate closely with clinical teams for seamless care
Maintain accurate medical records and client information
Process payments and financial transactions
Keep calm, organized, and professional in a fast-paced setting
Represent FVRC’s standards of care and service excellence
What We’re Looking For:
1–2 years CSR experience in specialty, ER, or high-volume veterinary practice
Clear, compassionate communication skills
Strong attention to detail and organization
Comfort with technology and practice systems
Adaptability and problem-solving ability
A positive, team-oriented mindset
Apply today or learn more at www.flvrc.com
NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.
