Veterinary Hospital Service Manager

Join Our Team at Port City Veterinary Referral Hospital as a Veterinary Hospital Service Manager!

Are you ready to take your leadership skills to the next level? Port City Veterinary Referral Hospital in Portsmouth, New Hampshire, is on the lookout for a dynamic and dedicated Veterinary Hospital Service Manager to join our growing team. This is more than just a job; it’s an opportunity to lead, inspire, and make a real impact in a well-established veterinary hospital.

What You’ll Do:
As a Veterinary Hospital Service Manager, you will play a crucial role in ensuring the smooth operation of our hospital, focusing on the optimal client and employee experience. Your responsibilities will include:

Employee Life-Cycle Management:

• Mentorship & Development: Act as a mentor and coach, guiding staff through non-clinical matters and fostering professional growth.
• Team Leadership: Develop and supervise staff across various departments, ensuring they are well-trained and motivated.
• Performance Management: Set performance standards, monitor progress, and implement promotions, awards, or corrective actions as necessary.
• Conflict Resolution: Handle conflicts with compassion and professionalism, maintaining a positive and supportive work environment.

• Workflow Optimization: Assess and streamline administrative and operational workflows to enhance efficiency.
• Resource Allocation: Manage staffing schedules and labor budgets, ensuring departments are well-equipped to meet demands.
• Financial Oversight: Take charge of the financial performance of your departments, contributing to the hospital’s overall success.
• Meeting Facilitation: Conduct regular staff meetings to keep everyone informed and engaged.

• Client Flow Management: Ensure the smooth and effective flow of clients and pets through the hospital, from arrival to discharge.
• Crisis Management: Provide reassurance and support to clients during emotional and stressful situations.
• Business Development: Maintain strong relationships with referring veterinarians and follow up on client visits to foster trust and loyalty.

• Education & Experience: A Bachelor’s degree and/or significant leadership experience. Previous veterinary industry experience is not required, but a comfort level in a clinical setting is essential.
• Interpersonal Skills: Strong communication and interpersonal skills, with the ability to inspire and develop employees.
• Problem-Solving Abilities: A proactive problem solver who can navigate challenges with confidence and poise.
• Positive Leadership: A leader who can cultivate a positive work environment that enhances the client experience.
• Fluent English skills (speaking & reading) are required for the role.

• Exciting Growth: Be a part of our expanding team of Hospital Managers and help shape the future of our specialty departments, including Ophthalmology, Internal Medicine, Cardiology, Medical Oncology, and Radiological Oncology.
• Collaborative Environment: Work in a supportive atmosphere that values collaboration, innovation, and the well-being of both our clients and employees.
• Beautiful Location: Enjoy the charm and vibrant community of Portsmouth, NH, while working in a state-of-the-art facility.

• CE Allowance
• Uniform Allowance
• Paid Time Off
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement
• Financial support and onsite mentorship for those pursuing VTS certification

About Us:
Welcome to Port City Veterinary Referral Hospital, where we transcend the traditional bounds of a 24-hour emergency and specialty veterinary hospital to become a compassionate community dedicated to the well-being of pets and their devoted owners.

Within our BRAND NEW state-of-the-art facility, we don't just provide medical care – we deliver excellence. Our commitment to exceptional service extends beyond the clinical realm; it's ingrained in our culture and reflected in every interaction.

Collaboration is at the heart of what we do. Our multiple specialty departments work seamlessly together, pooling our expertise to ensure the best possible outcomes for our patients. Here, every member of our team is valued and respected, contributing to a supportive and cohesive environment where collaboration thrives.

At Port City Veterinary Referral Hospital, we believe in investing in our team's growth and development. With abundant opportunities for both technical and professional advancement, you'll find the resources and support you need to expand your skills and realize your full potential. Our exceptional leadership guides and inspires, fostering an environment where innovation and excellence flourish.

Ready to Lead?
If you’re passionate about veterinary care, dedicated to leadership excellence, and ready to make a difference, we’d love to hear from you. Join Port City Veterinary Referral Hospital and be a part of a team that values innovation, compassion, and growth.

Apply today and take the first step towards an exciting career with us!

For more information about our hospital, please visit https://www.portcityvet.com.