Veterinary Client Care Specialist - Evenings

Join Our Vibrant Front Desk Team at Mass Vet Referral Hospital!

Are you ready to embark on a rewarding journey where you'll be the first point of contact for our beloved clients and their furry companions? At Mass Vet, we're not just offering a job; we're inviting you to be part of something truly special.

About the Role:
As a Client Care Specialist, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

• $17 - $22 pending experience & skillset

1. Four Weekdays + One Weekend Shift
   • All shifts are 2p – 11p or 3p – 12a
2. Monday – Friday
   • All shifts are 2p – 11p or 3p – 12a

• We Believe in Your Success: We are committed to mentoring our team to help you reach your full potential.

• Friendly/Inclusive Culture: Step into an environment where mutual respect and kindness thrive. We're committed to ensuring that every team member feels not just welcomed, but valued!
• Excellence in every aspect of our service: We pride ourselves on delivering a high-quality level of medicine that surpasses expectations. Our commitment to incredible patient care ensures that every animal receives the attention and treatment they deserve.

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

• CE Allowance
• Uniform Allowance
• Paid Time Off
• RECOVER Training
• Holidays = DOUBLE TIME
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement for CVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• One-time VTNE Reimbursement

• We are a Level 1 24-hour emergency/critical care and specialty veterinary hospital!
• This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society (VECCS) that Mass Vet meets the standards for their highest rating.

About Mass Vet
Spanning across a sprawling 42,000 square feet, our state-of-the-art hospital is equipped with cutting-edge facilities designed to cater to every aspect of a patient’s medical needs. From our dedicated ambulance bay for emergency situations to multiple treatment wards, over 20 exam rooms, digital radiography suites, MRI and CT suites, and advanced operating rooms, we spare no effort in providing a comprehensive array of services.

We offer a veterinary compounding pharmacy, joint replacement and orthopedic surgical services, neurosurgery suite, and an oncology center. Our hospital provides referral services in the specialties of Acupuncture, Anesthesia and Pain Management, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery.

Join a community where your passion for veterinary care meets limitless opportunities for professional and personal growth. Mass Vet Referral Hospital awaits your brilliance!

To learn more about us, please visit https://www.massvethospital.com.

NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.  

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.


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