Hospitalized Patient Care Coordinator

• Support the care experience for hospitalized ER and Critical Care patients by helping keep communication, documentation, and discharge activities organized and moving forward.
• Connect with pet owners following discharge to check in, answer appropriate questions, and help ensure a smooth transition home.
• Coordinate the timely communication of laboratory results to pet owners and referring veterinarians following doctor review and authorization.
• Help facilitate patient discharges by reviewing discharge instructions with clients and preparing take-home medications.
• Serve as an important communication link between doctors, hospital teams, pet owners, referring veterinarians, and other external partners.
• Review patient charges throughout hospitalization to help ensure services and treatments are captured accurately and completely.
• Identify missing, duplicate, or inaccurate charges and partner with doctors and department leaders to resolve discrepancies.
• Track outstanding laboratory results, client and referring veterinarian communications, discharge needs, and other follow-up items through completion.
• Maintain clear, accurate, and timely documentation in the patient's electronic medical record.
• Prioritize responsibilities based on patient needs, anticipated discharge times, pending communications, and the changing demands of a busy ER and Critical Care environment.
• Process outside pharmacy requests in accordance with hospital protocols and doctor authorization.
• Collaborate with team members across the hospital to improve workflow, communication, and the overall experience for patients, clients, and referring veterinary partners.

• A high school diploma or equivalent.
• Previous experience in a veterinary, medical, or clinical support environment is preferred, along with a basic understanding of veterinary medical terminology.
• Strong communication skills and the ability to interact professionally and compassionately with pet owners, doctors, hospital team members, referring veterinarians, and external partners.
• Excellent attention to detail—you take pride in making sure information, documentation, and charges are accurate and complete.
• Strong organizational and time-management skills, with the ability to keep track of multiple follow-up items and see tasks through to completion.
• The ability to prioritize and adapt in a fast-paced hospital environment where patient needs and priorities can change quickly.
• Comfort using email, Microsoft Office/Office 365, and electronic medical record systems, with the ability to learn new technology and hospital systems.
• Good judgment and professionalism when handling sensitive patient, client, and hospital information.
• A collaborative, team-oriented approach and a willingness to step in and support others when needed.
• A commitment to providing an excellent experience for patients, pet owners, referring veterinary partners, and your fellow team members.

Perks & Benefits: 

• Medical, Dental and Vision insurance -Multiple health plan options so that you can choose something that suits your needs best. 

• FSA//HSA 

• 401(k) +company match 

• Employee assistance program 

• Employee pet benefit discount program 

• PTO and uniforms 

• Professional development assistance 

• Hands on learning as well as opportunities for credentialing 

• Onsite continuing education events as well as virtual learning platforms 

• We take extra care of our team by providing a stocked breakroom! 

Located just outside Pittsburgh in Monroeville, PA, Avets offers the perfect blend of suburban convenience and easy access to the city's vibrant dining, entertainment, and cultural attractions. The area features affordable housing, highly rated schools, beautiful parks, and miles of hiking and outdoor recreation, making it an ideal place to live, work, and explore. Whether you're looking for a family-friendly community or the amenities of a major metropolitan area, Monroeville provides the best of both worlds.

Surrounding Areas

Avets is within commuting distance of many veterinary professionals across the Allegheny County plus portions of Westmoreland County area including:

• Monroeville
• Murrysville
• Plum
• Penn Hills
• Irwin
• North Versailles
• Forest Hills
• Oakmont
• Verona
• Wilkinsburg
• Churchill
• Pittsburgh (East End neighborhoods)
• McKeesport
• New Kensington
• Lower Burrell

About Ethos Veterinary Health  
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest  
level, together. 

Join Us 
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care! 

Equal Opportunity Employer 
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,  
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,  
veteran status or any other basis covered by appropriate law. All employment is decided based on  
qualifications, competence, merit, and business need.