Ethos Veterinary Health
Veterinary Receptionist
Client Care Specialist - Lawrence, MA - Full Time
Veterinary Receptionist | $18–$22/hr | Full-Time Benefits | Four 9-hour shifts, including one weekend shift per week | Lawrence, MA
Join Bulger Veterinary Hospital and become part of a compassionate, fast-paced veterinary team providing General Practice, 24-hour Emergency Services, and Specialty Medicine. If you’re passionate about client service, thrive in a collaborative environment, and enjoy helping both people and pets during important moments, we’d love to meet you.
Compensation
- $18–$22 per hour, based on experience and skillset
- Full-time; Four 9-hour shifts per week
- Includes one weekend shift each week
Full-time benefits include:
- CSR Certificate Program!
- Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE)
- Generous PTO + paid holidays
- Employee referral bonuses & employee pet discount
- 401(k) with employer match
- Medical/Dental/Vision + disability and life insurance
- HSA/FSA options
- Veterinary Technician Education Sponsorships + VTNE reimbursement
- CVT/LVT/RVT license reimbursement
- VTS financial support and onsite mentorship
As a Veterinary Receptionist (Client Care Specialist), you’ll be one of the first points of contact for our clients and patients. You’ll help create a welcoming, supportive experience for pet owners while assisting our medical teams in a busy multi-doctor, multi-specialty hospital environment.
This role is ideal for someone who enjoys helping people, communicating clearly, staying organized in a fast-paced setting, and bringing empathy to every interaction.
Responsibilities
- Welcome clients and patients while providing a warm, professional experience
- Prepare and review electronic medical records
- Assist with appointment scheduling and general client communication
- Answer incoming phone calls and direct inquiries appropriately
- Process payments and assist with financial transactions
- Support medication fulfillment with attention to detail
- Provide compassionate support to clients during urgent and end-of-life situations
- Maintain accurate documentation and communication across departments
We’re looking for candidates who are:
- Passionate about delivering outstanding client service
- Friendly, professional, and welcoming in a fast-paced environment
- Strong communicators with excellent organizational skills
- Able to multitask while maintaining attention to detail
- Comfortable working collaboratively with multiple departments and medical teams
- Flexible with scheduling, including weekends and occasional holidays
- Fluent English speaking and reading skills required
- Veterinary reception experience
- Medical secretary experience
- Customer service or hospitality experience
Bulger Veterinary Hospital provides comprehensive veterinary care through General Practice, Emergency, and Specialty Medicine. We’re committed to advancing veterinary medicine through excellence in patient care, education, and service while strengthening the human-animal bond.
Our mission is to advance the veterinary profession by leading in medicine, education, business, and compassionate care. We’re looking for caring, warm, and motivated individuals who are dedicated to serving clients, supporting patients, and growing in their careers.
Convenient Commuting Areas
Our Lawrence location is accessible from many surrounding communities, including:
- Lawrence
- Andover
- North Andover
- Haverhill
- Methuen
- Salem
- Nashua
- Lowell
- Dracut
- Tewksbury
This role may also appeal to candidates commuting from the greater Merrimack Valley and southern New Hampshire region.
Relocation Opportunity
Considering a move?
Lawrence offers easy access to both the Boston metro area and southern New Hampshire, with a strong veterinary community and a lower cost of living compared with downtown Boston. If you’re relocating for the right opportunity and looking to join a collaborative, mission-driven veterinary hospital, we encourage you to apply.
Apply today to join Bulger Veterinary Hospital and help create an exceptional experience for pets and the people who love them.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Tags: Customer service representative, client care representative, receptionist
