Hospital Coordinator

Come join our team at The Virginia Veterinary Centers (VVC)! Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast-paced environment?

Virginia Veterinary Centers is an emergency hospital caring for animals in Fredericksburg and the surrounding area.

We are seeking to fill 1 Full Time Hospital Coordinator positions in our Emergency Departments and Specialty Departments.

The Hospital Coordinator is responsible for working with clients to present, explain and enact treatment plans for patients and audits current and closed invoices.

ESSENTIAL JOB FUNCTIONS:

· Available to ER and Specialty throughout the hospital to coordinate patients’ care.

· Handles complicated or time consuming financial conversations with clients, relieving the specialist or his/her team so they can move onto the next patient or procedure.

· Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.

· Audits all current/open invoices for hospitalized patients and outpatients. Audits closed invoices as a KPI, producing management reports monthly.

· Reviews estimates with ER clients to improve treatment plan compliance and efficiency in the Emergency Room.

· Trains new hires with VVC Fee Structure and Invoicing.

· Performs all other duties as assigned.

QUALIFICATIONS:

· Available to work between the hours of 6am-12am

· 3-5 years Client Service Work History

· Experience Auditing Medical Records

· 2-5 years Demonstrated history of handling escalated client concerns

· 2-5 years Leadership/Trainer Work History

Preferred Qualifications and Experience:

• Qualified candidates should be friendly, poised and have a client focused approach.
• Excellent communication skills both written and verbal
• Proficient typing skills
• Ability to multi-task in a fast-paced environment
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations and events in a calm supportive manner.
• Ability to review estimates, discuss financial options, and process payments.
• Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred.
• Experience in the veterinary or medical field.
• Must be willing and able to days/nights and weekends.
• Benefits-Medical/Vision/Life/401k
• Pet Discount
• Salary: $18 - 19/hr
• Must write a cover letter that details why you should be considered and how you could make a difference as a team member at VVC