Ethos Veterinary Health
Client Service Representative, Overnight
Client Services/ Emergency - Colorado Springs, CO - Full Time
Client Service Representative, Overnight
$18 - $22/hr. | +$ 3/hr. Overnight Differential | Colorado Springs, CO
Are you a caring and energetic "people person" who has a passion for animals? Do you excel in a fast-paced environment where each day presents new challenges and opportunities to make a positive impact? If so, Southern Rockies Animal Emergency & Specialty in Colorado Springs is excited to invite YOU to join our team as an Overnight Client Service Representative!
Conveniently located in Colorado Springs, Southern Rockies Animal Emergency & Specialty Hospital provides 24/7 emergency and critical care services along with advanced specialty care in surgery and diagnostic imaging. Our multidisciplinary approach allows specialists and emergency clinicians to work together seamlessly, ensuring patients receive comprehensive, high-quality care from presentation through discharge.
Compensation
- $18 - $22/hr. based on experience, credentials, and skillset
- +$3/hr. overnight differential
Benefits:
- CE Allowance
- Uniform Allowance
- Paid Time Off
- Paid Holidays
- Employee Pet Discount
- 401k
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
Schedule
- Full Time
- Thursday – Saturday
- 7:00pm – 7:00am
Job Description
As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):
As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in the emergency room check-in process, ensuring a caring, compassionate and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Qualifications
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- At least 1 year of experience in customer service required, veterinary experience preferred.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
About SRAES
Southern Rockies Animal Emergency & Specialty Hospital is a leading emergency and specialty referral hospital serving Colorado Springs and surrounding communities. Our team provides 24/7 emergency and critical care services alongside advanced specialty services in surgery and diagnostic imaging.
What makes Southern Rockies unique is our highly collaborative approach to patient care. Emergency doctors and specialists work together as one team, combining their expertise to deliver comprehensive diagnostics and treatment plans for even the most complex cases. This commitment to teamwork, innovation, and compassionate care allows us to consistently provide exceptional outcomes for our patients and clients.
Nearby Communities
Southern Rockies Animal Emergency & Specialty Hospital attracts Veterinary Technicians from throughout the Colorado Springs region, including:
Southern Rockies Animal Emergency & Specialty Hospital is a leading emergency and specialty referral hospital serving Colorado Springs and surrounding communities. Our team provides 24/7 emergency and critical care services alongside advanced specialty services in surgery and diagnostic imaging.
What makes Southern Rockies unique is our highly collaborative approach to patient care. Emergency doctors and specialists work together as one team, combining their expertise to deliver comprehensive diagnostics and treatment plans for even the most complex cases. This commitment to teamwork, innovation, and compassionate care allows us to consistently provide exceptional outcomes for our patients and clients.
Nearby Communities
Southern Rockies Animal Emergency & Specialty Hospital attracts Veterinary Technicians from throughout the Colorado Springs region, including:
- Colorado Springs, CO
- Manitou Springs, CO
- Fountain, CO
- Security-Widefield, CO
- Monument, CO
- Falcon, CO
- Peyton, CO
- Black Forest, CO
- Woodland Park, CO
- Castle Rock, CO
- Pueblo, CO
Know Someone Amazing?
If this role isn't the right fit but you know a great Veterinary Technician or Veterinary Assistant, send them our way!
Email [email protected] to learn more about current opportunities.
If this role isn't the right fit but you know a great Veterinary Technician or Veterinary Assistant, send them our way!
Email [email protected] to learn more about current opportunities.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
