Ethos Veterinary Health
Veterinary Emergency & Critical Care Supervisor
ECC - San Marcos - Full Time
About Veterinary Specialty Hospital
Key Responsibilities
Clinical & Operational Support
At VSH, our mission is to advance the veterinary profession through leadership in medicine, education, business, and the promotion of the human-animal bond. We strive to bring together caring, dedicated professionals who are passionate about delivering exceptional care to patients and their families.
Ethos is an Equal Opportunity Employer. Employment decisions are based on qualifications, competence, merit, and business need.
Emergency & Critical Care Supervisor – Day ShiftEthos is an Equal Opportunity Employer. Employment decisions are based on qualifications, competence, merit, and business need.
Veterinary Specialty Hospital (VSH) is seeking a Daytime Emergency & Critical Care (ECC) Supervisor to support the clinical and administrative operations of our ECC department. This role partners closely with the Hospital Service Manager to ensure high-quality patient care, efficient workflow, and a positive experience for both clients and team members.
As an ECC Supervisor, you will serve as a key clinical resource and operational support for the daytime team—helping coordinate staffing, support team development, and maintain strong communication across departments while ensuring safe, compassionate, and timely patient care.
Salary 70,000 - 79,000/Annually
As an ECC Supervisor, you will serve as a key clinical resource and operational support for the daytime team—helping coordinate staffing, support team development, and maintain strong communication across departments while ensuring safe, compassionate, and timely patient care.
Salary 70,000 - 79,000/Annually
Key Responsibilities
Clinical & Operational Support
- Support daily operations of the Emergency and Critical Care department to ensure safe, efficient, and high-quality patient care
- Ensure appropriate staffing levels of support staff to meet patient care and workflow demands
- Maintain awareness of department workflow and patient volume to proactively address operational needs
- Assist with coordinating patient flow and interdepartmental communication to support timely care delivery
- Serve as a clinical and operational resource for staff during assigned shifts
- Monitor patient care and client service standards to ensure a consistent, positive experience
- Identify operational challenges and collaborate on practical solutions to improve efficiency and team performance
- Provide day-to-day guidance, coaching, and support to ECC team members
- Foster a culture of teamwork, accountability, and mutual respect
- Assist with onboarding, training, and skill development for new and existing staff
- Promote open communication and support a positive, collaborative work environment
- Recognize team achievements and support performance feedback and development conversations
- Participate in hiring, performance management, and employee engagement initiatives
- Partner with the Hospital Service Manager and leadership team to support departmental goals and operational priorities
- Communicate effectively with clinical teams, client care teams, and hospital leadership to ensure alignment and continuity of care
- Facilitate communication across departments to support coordinated patient care and efficient hospital operations
- Escalate operational or patient care concerns appropriately and in a timely manner
- Monitor equipment functionality and communicate service or maintenance needs
- Support safe handling and appropriate use of medical equipment and supplies
- Assist in maintaining readiness of the department to meet patient care demands
- RVT or VTS preferred, but not required
- Previous experience in Emergency and Critical Care strongly preferred
- Demonstrated ability to support and guide team members in a fast-paced clinical environment
- Strong communication, problem-solving, and organizational skills
- Ability to prioritize tasks and remain calm under pressure
- Comfortable working collaboratively across departments
- Basic mathematical and analytical skills to support staffing, workflow, and operational decision-making
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. PM19
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. PM19
