Client Care Specialist

Client Care Specialist
Location: Waukesha, WI
Schedule: Full-Time | Third Shift  | 9pm-7am | 2-3 weekdays per week  | includes every other weekend and some holidays 
Compensation: $17-20/hr, Dependent on Experience + $5/hr Shift Differential for third shift

Why Join Wisconsin Veterinary Referral Center, Waukesha:

WVRC is a leading 24/7 Emergency and Specialty Animal Hospital in Waukesha, WI and is qualified as a VECCS Certified Level 1 Trauma Center. We are dedicated to providing patients, clients, and referring veterinarians the highest quality emergency and specialty veterinary medical care. 

Our Client Care Specialists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

In your day-to-day, you will:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices 
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Second Shift Client Care Specialist hours - 3pm-12am & will include every other weekend and a holiday rotation

What You Bring:

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service 
• A motivated and dedicated individual who is self- motivated to provide exceptional service
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Perks & Benefits:

• Generous benefit packages which include: - Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Short & Long- Term Disability Options
• Paid Time Off (3 weeks upon hire) 
• 401k - Retirement Savings Plan
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance  
• Onsite Veterinary Social Worker available to employees & clients
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career   
• Referral Bonuses
• Being a part of a team of elite professionals who prioritize the needs of their patients

Surrounding Areas
WVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including: 

• Pewaukee
• Brookfield
• Hartland
• Wauwatosa
• Mukwonago
• West Allis
• Oconomowoc
• Milwaukee

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest 
level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, 
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, 
veteran status or any other basis covered by appropriate law. All employment is decided based on 
qualifications, competence, merit, and business need.
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