Ethos Veterinary Health
Veterinary Client Care Clinical Supervisor
CC - Clinical Supervisor - Williston, VT - Full Time
This Isn’t Just a Front Desk Role. It’s the Heartbeat of the Hospital.
What if your next role wasn’t just about managing a team… but about shaping the entire client experience at one of the most advanced specialty hospitals in the region?
At Peak Veterinary Referral Center in Williston, VT, we’re building something exceptional and we’re looking for a Client Care Supervisor who wants to lead from the front, elevate every interaction, and create a client experience that truly sets us apart.
This is your opportunity to take ownership of the first and last impression of our hospital and turn it into something unforgettable.
Compensation
- $25 - $32 based on knowledge and experience
- This is a primarily weekday role with the flexibility needed to support weekends and holidays where needed.
- VetBloom access (RACE-approved CE)
- Uniform allowance
- PTO + Holiday pay at DOUBLE TIME
- Medical, dental, vision, disability, life insurance
- 401(k)
- Employee pet discount
- HSA/FSA
- VTNE reimbursement—ask us about it
- Partnership with Penn Foster & Purdue Veterinary Technology Program (scholarships available)
The front desk isn’t just check-ins and phones, it’s where trust is built, stress is eased, and relationships begin. This is your opportunity to:
- Lead a high-impact client care team at the front lines of specialty and emergency medicine
- Shape how clients feel during some of their most vulnerable moments
- Build systems, not just schedules—you’ll drive efficiency, flow, and service excellence
- Influence hospital-wide communication between doctors, technicians, and clients
- Create a culture people want to be part of
What You’ll Own
You won’t just supervise, you’ll set the tone for the entire hospital experience by building, refining, and elevating.
- Lead, mentor, and develop a small but mighty client care team
- Elevate the front desk into a high-performing, client-centered operation
- Design and implement workflows that improve both efficiency and compassion
- Partner across departments to ensure seamless communication and care delivery
- Own scheduling strategy based on real-time hospital flow and demand
- Handle complex client situations with empathy, professionalism, and confidence
- Oversee financial processes, including daily and periodic reconciliations
- Play a key role in hiring, onboarding, and training new team members
- Drive engagement, accountability, and continuous improvement
Who You Are
You’re not just organized, you’re intentional about how people experience your work.
- A motivating presence, a natural leader who coaches and elevates others by bringing energy, positivity, and accountability to your team
- Someone who thrives in fast-paced environments and can prioritize without losing empathy
- Confident navigating difficult conversations with both clients and team members
- Passionate about creating structure, clarity, and consistency
- A strong communicator who can connect across teams and roles
- Always looking for ways to improve systems, not just maintain them
Veterinary or medical experience is a plus, but not required — we can teach the medicine. We’re looking for someone who can lead people and elevate experience.
About PEAK
PEAK Veterinary Referral Center is a 14,000 sq. ft., multi-specialty hospital delivering advanced care across surgery, internal medicine, oncology, cardiology, radiology, and more.
We serve Vermont, northern New York, and New Hampshire—and we’re known for one thing: Doing medicine the right way.
👉 Apply today and let’s talk. Learn more about is as https://www.peakveterinary.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
- Burlington, VT: 05401, 05405, 05408
- Essex Junction, VT: 05452
- Milton, VT: 05468
- Colchester, VT: 05446
