Ethos Veterinary Health
Veterinary Client Relations Specialist
Client Services - Fort Wayne, IN - Full Time
The Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is a 24-hour referral and critical care hospital located in Fort Wayne, IN. NIVES provides specialized care in Small Animal Surgery, Internal Medicine, Cardiology, and Critical Care Services. We serve the clients of NE Indiana, SE Michigan & SW Ohio.
We are looking for a full-time Veterinary Client Relations Specialist to join our team!
Our Veterinary Client Relations Specialists provide the client with their first impression of our practice, where their family and pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.
Anticipated Schedule:
Full time, 36-40 hours per week
1st and 3rd shift available
Schedule includes one weekend per month
Compensation:
$17-19 hour dependent on experience
We offer a 3rd shift differential of $2.00/hour from 12am -7am, 7 days a week
Weekend differential in the amount of $1.50/hour on Saturday and Sunday from 7am-midnight
What you will do in this role:
Build relationships by greeting clients and patients upon entry and exit of our facility.
Answer multi-line phone system and assist with scheduling.
Assist clients at check in and check out.
Triage incoming cases.
Facilitate client transactions and explain financial options.
Additional responsibilities as needed or assigned.
Skills and Qualifications:
Friendly, detail oriented with strong multi-tasking and organizational skills.
Strong verbal and written communication skills are necessary.
Proficiency in Word and basic computer skills needed.
Can work in a fast-paced environment and handle difficult situations with sensitivity and tact.
High School diploma or GED.
Previous customer service experience required; veterinary experience ideal.
We have an extensive training period. If you’re committed to learning, we can provide the opportunity!
Benefits:
Competitive health coverage (medical, dental, vision, life)
HAS/FSA
Paid vacation and sick time
EAP
Life Insurance
Disability Insurance
Uniform Allowance?
401(k) with a company match
Employee referral program
Quarterly bonus incentives, and continuing education opportunities
NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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