Ethos Veterinary Health
Emergency Services Client Care Coordinator, CVRC
Client Care Coordinator - Charleston, SC - Full Time
The Charleston Veterinary Referral Center is hiring a full- time Client Care Coordinator to join our outstanding Emergency team!
Compensation: $24 - $29/hr, based on experience and skill level
Schedule: Full-time, 40 hours per week, Thursday, Friday, Saturday, 12-hour shifts
Benefits: Waiting periods may apply -
- Health insurance
- Employer Paid Pet insurance
- Generous paid time off and paid sick time
- Prioritization of work life balance
- 401k planning with employer matching structure
- Tuition reimbursement assistance for those looking to enroll in tech school and obtain LVT
- Financial support to those looking to obtain their VTS certification
- Out of state license transfer costs covered by CVRC, relocation assistance available when applicable
- CE Benefits
- And more!
CVRC located in beautiful Charleston, SC is the ONLY VECCS Level 1 certified facility in South Carolina, and 1 of only 2 in the southeast region of the United States! Our emergency center is staffed 24 hours, 7 days a week, 365 days a year to always support our community! Specialty services offered at CVRC include cardiology, internal medicine, neurology & neurosurgery, medical oncology (radiation oncology coming soon!), rehabilitation, soft tissue & orthopedic surgery. Our hospital houses an MRT, CT, fluoroscopy, ultrasound, and digital radiographs for diagnostic imaging.
About the Role: The Emergency Department Coordinator will work closely with the medical staff, doctors, the Client Care department, and clients, acting as a liaison between parties. The ER Coordinator will facilitate communication from the respective department to clients. This role is instrumental in facilitating effective communication, coordination, and collaboration both within the specialty department and the client care department.
Essential Responsibilities:
- Communicate wait times, patient statuses, and updates with clients in the lobby. Take phone calls from clients calling for patient updates, manage ER callbacks and task lists. Present treatment plans for ER patients with accuracy and professionalism. Ensure all patient locations are up to date, correct, and in Vet Radar. Ensure all CPR statuses are documented and updated.
- Call for referring DVM (rDVM) records for ER patients and ensure they are prepared and attached to the patient’s record. Ensure finalized Emergency medical records are shared with rDVMs and clients. Regularly monitor the emergency department email, monitor client calls and inquiries ensuring they are addressed and recorded appropriately.
- Work as a primary and key client care representative within the department to maintain service quality and efficiency, including holidays and weekends as required by the department.
- Facilitate and prioritize euthanasia services, ensuring all necessary paperwork and financial arrangements are completed sensitively and efficiently. Obtain emergency consent, CPR directives, and brief histories from clients when necessary.
- Work alongside technicians & assistants to attend to patient needs.
- Perform other responsibilities as assigned.
Requirements:
- Minimum of 2 years working as a veterinary technician, preferably in emergency or specialty medicine.
- Have an understanding of all basic veterinary knowledge, including restraint, phlebotomy, anesthesia, laboratory equipment and procedures, etc.
- Attention to detail, with strong communication skills with both clients and team members, and the ability to prioritize tasks and delegate when appropriate.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
About You: An experienced veterinary technician that thrives on the ever-changing environment, with strong communication skills seeking a cohesive, hard-working team, committed to quality patient care, and 5-star client service. Equipped to stay calm and know how to react quickly during life-threatening circumstances.
We have worked hard to create an inclusive environment where our team can work collaboratively and support one another in successes big and small. Come experience state of the art equipment and groundbreaking surgeries and procedures, with opportunities to use your technical skills in more advanced ways every day.
It’s a calling and we are on a mission to save lives. Apply now to join our team!
www.charlestonvrc.com/
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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