Ethos Veterinary Health
Veterinarian Client Administrator
Gilbert, AZ - Full Time
Veterinary Receptionist
About AVECCC:
AVECCC is a 24‐hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our clinical team works closely with neurologists, internists, dermatologists, oncologists and a surgical team to provide the highest quality care to our patients. AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.
AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. We offer competitive pay, quarterly bonuses, CE allowance, full benefit packages, 401K with a company match, overnight pay differential, and Paid Time Off.
NVA Compassion-First is now Ethos Veterinary Health
Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
JOB REQUIREMENTS:
- Demonstrate excellent customer service and communication skills.
- Display compassion and patience toward clients.
- Interact positively in a team environment with members of medical treatment team.
- Answer incoming phone calls from clients, veterinarians, and employees.
- Greet clients and pets upon arrival.
- Handle emergency situations efficiently and calmly.
- Present billing estimates to clients and collect money for bills.
- Admit and discharge animal patients.
- Provide regular updates to clients regarding the status of their pet and/or wait time.
- Document phone conversations in electronic system.
- Maintain and file patient records and complete all necessary paperwork.
- Enter patient information into company electronic system.
- Maintain cleanliness of facility including sweeping, mopping, and wiping down surfaces.
- Other tasks assigned by supervisor.
- High School Diploma or GED.
- Computer proficiency required.
- One year of experience as Client Administrator, Receptionist or customer service related job.
- Ability to multitask.
- Familiarity with popular breeds of dogs and cats.
- Knowledge of veterinary medical terms.
- Education or experience in veterinary field.
- Ability to work various shifts including all major holidays.
- $17-$23 per hour, depending on experience
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Supervisor: Office Manager
Equal Employment Opportunity AVECCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.
