Ethos Veterinary Health
Hospital Service Manager, Veterinary Medicine
Management - San Marcos, CA - Full Time
Hospital Services Manager – VSH North County
About Veterinary Specialty Hospital of North County:
At VSH - North County, our AAHA accredited hospital proudly serves the community by providing referral services in the specialties of cardiology, dermatology, diagnostic imaging, emergency & critical care, interventional radiology, surgery, oncology, surgical oncology, ophthalmology, neurology, internal medicine, as well as integrative medicine such as acupuncture.
At VSH - North County, our AAHA accredited hospital proudly serves the community by providing referral services in the specialties of cardiology, dermatology, diagnostic imaging, emergency & critical care, interventional radiology, surgery, oncology, surgical oncology, ophthalmology, neurology, internal medicine, as well as integrative medicine such as acupuncture.
We are looking for a Hospital Services Manager to join our team!
About the Role:
The Hospital Service Manager (HSM) is accountable for all facets of daily operations of assigned disciplines and/or departments with an emphasis on creating the optimal client experience. Areas of responsibilities encompass operational planning, creating an optimal client experience, training and development of staff, scheduling, interviewing, hiring, and corrective actions of assigned staff, safety and security of staff, clients and patients, and the review, evaluation and of assigned disciplines and/or departments.
The Hospital Service Manager (HSM) is accountable for all facets of daily operations of assigned disciplines and/or departments with an emphasis on creating the optimal client experience. Areas of responsibilities encompass operational planning, creating an optimal client experience, training and development of staff, scheduling, interviewing, hiring, and corrective actions of assigned staff, safety and security of staff, clients and patients, and the review, evaluation and of assigned disciplines and/or departments.
This position is exempt. Compensation: $78,000 - $95,000 annually.
Schedule: 4 – 5 days, 40 hours a week
Schedule: 4 – 5 days, 40 hours a week
Responsibilities:
- Ensure compliance and accountability for all standard hospital operating procedures and compliance with local, state, and federal regulations
- Engage in real-time resource allocation to develop staff schedules (clinical and non-clinical) to assure maximum productivity and service while managing labor against budget.
- Work in collaboration with the hospital medical director to ensure effective deployment of medical services within the department(s).
- Regularly assess the efficient and effective flow of clients and pets through/in the department while also ensuring proper care from arrival through discharge and follow-up.
- Evaluate the needs for the departments and recommend appropriate resources to meet those needs (equipment, staffing, etc.).
- Ensure all department work areas are clean, attractive, functional, safe (OSHA compliant) and hospitable for staff, patients and clients.
- Ensure all equipment is appropriate and in good working order and receives regular required maintenance.
- Participate in evaluating financial and benchmarking information/measurements to ensure best management of the department(s) and achievement of business goals.
- Participate in the budget process and manage department expenses.
- Work in collaboration with corporate teams in finance, human resources, marketing, supply management, and business development to ensure the department’s goals are met.
- Develop and build teams. Encourage and build mutual trust, respect and cooperation among team members, incorporating the company’s vision, mission and core values.
- Initiate recruitment with Talent Acquisition/People and Organization of approved requisitions. Participate in the recruitment, interview and hiring for all open staff positions and doctors (in collaboration with the Medical Director).
- Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance (non-clinical performance) based on established standards.
- In collaboration with the Medical Director, schedule and participate in timely doctor performance reviews.
- Ensure appropriate training for all staff including an exceptional understanding and delivery of customer service and hospitality.
- Work in collaboration with the Hospital Director to facilitate change management in the hospital.
- Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters (supervising, relationships, etc.).
- Resolve/approve any payroll matters through supervisors or directly, as needed.
- Report Workers’ Comp claims promptly.
- Supervise support staff personnel and participate in performance reviews and disciplinary actions
Requirements:
- Bachelor’s Degree or equivalent work experience
- 5 years managing or leading a team of 25+ people.
- Human healthcare or veterinary background a plus.
- This role is on-site, located in San Marcos off the 78 and 15 freeway
- The ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
- Excellent communication and organizational skills, and the ability to deliver exceptional client service.
Benefits of Working at VSH:
- Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, personal pets discount, paid time off, and a generous CE allowance.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
