Assistant Client Care Supervisor

Exciting Internal Transfer Opportunity: Assistant Client Care Supervisor

Location: Veterinary Specialty Hospital, San Marcos, CA

Schedule: Sunday – Wednesday

Starting Pay: $24.50 - $27.00
 

About Us:

At Veterinary Specialty Hospital – North County, part of Ethos Veterinary Health, is at the forefront of advancing veterinary medicine through our leadership in medicine, education, and client care. We foster a culture of collaboration and excellence, promoting the human-animal bond with compassion and expertise.

About the Role:

We are excited to present an internal transfer opportunity for the role of Assistant Client Care Supervisor. This is a pivotal position where you will support Client Care leadership in ensuring exceptional client service, promoting effective communication across hospital departments, and supervising the client care team.

Key Responsibilities:

• Elevate Client Service: Partner with leadership to deliver an outstanding, personalized client experience for every visit.
• Foster Team Communication: Facilitate clear and timely communication between client care, medical teams, and specialists for a seamless workflow.
• Staff Scheduling & Efficiency: Assist in scheduling client care staff to ensure smooth operations, optimizing for client flow and hospital needs.
• Client Feedback & Improvement: Oversee client satisfaction surveys, analyzing feedback to drive continuous improvement.
• Team Growth & Mentorship: Play a key role in onboarding, training, and mentoring staff. Contribute to performance reviews and provide constructive, growth-focused feedback.
• Daily Leadership Presence: Maintain visibility within the Client Care Department to offer guidance, support, and real-time problem solving.
• Concierge-Level Service: Act as a client concierge, ensuring each client enjoys a premium, tailored experience.
• Process Development: Collaborate on refining procedures and training programs to ensure efficiency and consistency within the team.

Ideal Candidate:

• Excellent Communication Skills: Strong interpersonal skills to manage interactions across all departments and with clients.
• Skilled in Conflict Resolution: Ability to handle challenging situations with empathy, respect, and professionalism.
• Mentorship Mindset: Proven ability to provide feedback and coaching, supporting the professional growth of team members.
• Adaptable & Resilient: Thrives in a fast-paced, dynamic environment, with the flexibility to pivot as needed.

Why Apply?

• Professional Growth: Advance your leadership skills and expand your role within the VSHNC team.
• Collaborative Environment: Work alongside a compassionate, skilled, and dedicated group of professionals.
• Exclusive Opportunity: This internal transfer gives you the chance to elevate your career while staying within our trusted organization.

Eligibility:

• Internal Applicants Only: Open exclusively to current VSHNC employees.
• Must have completed one (1) year of service with Ethos.
• Must be in your current position for at least six (6) months.
• Must be in good standing and not under current disciplinary action.
• Additional details can be found in the Ethos Veterinary Health Employee Handbook.