Ethos Veterinary Health
Hospital Director of Operations, Veterinary Medicine
Hospital Director of Operations - Winchester, MD - Full Time
Valley Veterinary Emergency & Referral Center is hiring a Hospital Director of Operations to join their team!
Candidates with Veterinary Medicine experience are strongly encouraged to apply.
We are seeking a visionary and dynamic Director of Hospital Operations to lead a large emergency veterinary hospital within Ethos Veterinary Health. This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a track record of building collaborative, high-performing teams.
You will play a critical role in envisioning the future, driving innovation, and engaging cross-functional teams, including support center colleagues, to foster an environment where excellence and compassion thrive.
What’s in it for you?
- A competitive salary up to $120k/ yr
- Annual profit-sharing bonus plan
- Comprehensive Benefits package that offers paid time off and a 401k match
- The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.
About Us:
For over two decades, Valley Veterinary Emergency & Referral Center (VVERC) has been a trusted provider of high-quality emergency and specialty care for pets in Winchester, Virginia, and the surrounding areas. Originally founded in 1998 by a group of 19 local veterinarians, our clinic was built on a shared vision: to deliver exceptional veterinary care when primary care practices are unavailable.
Today, VVERC is a 24/7 facility supported by a dedicated team of over 40 veterinary professionals, including full-time emergency doctors, licensed technicians, and support staff. In 2010, we expanded into a state-of-the-art facility- the first of its kind in the region- to better serve the community and their pets. We remain committed to providing the highest standard of compassionate care for cats and dogs in times of urgent need.
Key Responsibilities:
Envision – Strategic Leadership & Decision-Making
- Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
- Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
- Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
- Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
- Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
- Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
- Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
- Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
- Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
- Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
- Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
- Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
- Identify and grow future leaders while supporting staff development at every level.
- Drive execution of hospital priorities with urgency, discipline, and focus on outcomes.
- Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
- Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
- Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
- Lead by example—bringing optimism, compassion, and clarity to your leadership.
- Foster a resilient and mission-driven culture that embraces change and celebrates collective success.
Qualifications:
- Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
- Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
- Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
- Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
We are partnered with Ethos Veterinary Health. Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
