Ethos Veterinary Health
Emergency Coordinator, Veterinary
ER Coordinator - West Springfield, MA - Full Time
Veterinary Emergency Coordinator | $20–$25/hr
Location: West Springfield, MA
Schedule: Full-Time | Three 12-hour shifts per week
Compensation: $20–$25/hour based on experience
Veterinary Emergency & Specialty Hospital (VESH) in West Springfield, MA is hiring a Veterinary Emergency Coordinator to support our Emergency Department. This full-time Veterinary Coordinator opportunity is ideal for an organized veterinary professional who enjoys client communication, coordinating patient care, and supporting a fast-paced emergency hospital environment.
As a Veterinary Emergency Coordinator at VESH, you’ll serve as a key connection point between clients, referring veterinarians, doctors, technicians, and hospital teams while helping ensure a smooth and compassionate experience for patients and their families.
Compensation
- $20–$25/hour, based on knowledge and experience
- Continuing Education + Free VetBloom access (RACE-approved CE)
- Paid Shoe Stipend & Scrubs provided (free to you!)
- CVT/LVT/RVT license reimbursement
- RECOVER Training for advanced CPR skills
- Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
- 16-Week VTNE Study Group
- Professional Development Assistance
- PTO + Sick Time
- Employee Referral Bonuses + Employee Pet Discount + Immediate Family Pet Discount
- Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
- NVA Pet Resort Discount + Pet Insurance Discount
- Medical, Dental, Vision + HSA/FSA Options
- Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
- 401(k) with employer match
- Employee Assistance Program
- Three 12-hour shifts per week
- Includes weekday, weekend, and holiday coverage as needed
- Provide administrative and operational support to the Emergency Department
- Serve as a liaison between VESH, referring veterinarians, and emergency clients
- Communicate with clients regarding scheduling, follow-up care, discharge timing, and general inquiries
- Coordinate referral communications, medical record collection, test results, and patient history documentation
- Prepare cost estimates, admission paperwork, and discharge paperwork
- Enter laboratory results into EzyVet and route patient updates to appropriate teams
- Monitor emergency department email communication and ensure timely follow-up
- Support patient discharges, virtual incision checks, callback communication, and lab result notifications
- Assist with specialty confirmation calls and prescription refill coordination
- Maintain accurate schedules and ensure appointments align with department workflow
- Assist with department projects and other responsibilities as assigned
- Collaborate effectively with doctors, technicians, client care, and leadership to support excellent patient care
- Experience in veterinary medicine required; emergency or specialty experience preferred
- Strong client service and interpersonal communication skills
- Ability to multitask and stay organized in a fast-paced hospital environment
- Strong attention to detail and time management skills
- Positive, collaborative, and professional approach with both clients and team members
- Comfortable working independently while also contributing to a team-focused culture
- Ability to adapt quickly, solve problems, and manage multiple priorities
- Passion for patient care and supporting an exceptional client experience
- Fluent English speaking and reading skills required
We are a 24-hour, VECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital.
Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care.
We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care.
At VESH, you’ll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.
Surrounding Areas
Our hospital is located in West Springfield, MA, and draws talented veterinary professionals from throughout the region, including:
- Springfield, MA & Chicopee, MA
- Holyoke, MA & Longmeadow, MA
- Agawam, MA & Northampton, MA
- Amherst, MA & Enfield, CT
- Suffield, CT & Hartford, CT
This location offers access to a broad veterinary talent market across Western Massachusetts and Northern Connecticut.
Know Someone Amazing?
If this role isn’t the right fit but you know a great CVT, send them our way!
Email [email protected]—you could earn a $1,250 referral bonus if they’re hired.
Considering Relocating?
Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
