Ethos Veterinary Health
Veterinary Client Service Representative, Maritime
VA/CSR - Dartmouth, NS, Canada - Full Time
Position: Veterinary Assistant / Client Service Representative
Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced, team-oriented environment where growth and learning are encouraged every day? If so, Maritime Veterinary Emergency + Specialty Centre (MVESC) wants to hear from you!
Opened in May 2024, our brand-new, 24,000-square-foot hospital in Dartmouth, Nova Scotia, delivers high-quality emergency and specialty care to pets across the greater Halifax Regional Municipality. Join us at the forefront of veterinary medicine in a collaborative environment built for compassion, innovation, and excellence.
Compensation
- $19–$25/hour, based on skill level and assessment
- $2.50/hour shift premium
- Weekdays: 5:00 p.m. – 8:00 a.m.
- Weekends: Friday 5:00 p.m. – Monday 8:00 a.m
- Targeting three 12-hour shifts per week
- Includes a mix of day, evening, and overnight hours—flexibility required
- CSR Certificate Program!
- Supportive, inclusive, and collaborative team culture
- Continuing Education Allowance
- Uniform Allowance
- Paid Time Off & Sick Time
- Holiday & Shift Premiums
- Medical, Dental & Vision Insurance STARTING DAY 1!
- RRSP with employer match
- Disability & Life Insurance
- Employee Pet Discount
- Access to VetBloom for RACE-approved continuing education and training
- Access to VetGirl Subscription
- Partnership with Penn Foster Veterinary Technology program, including scholarships
- License application and renewal reimbursement for RVTs.
- Financial support and onsite mentorship for those pursuing VTS certification
As a Veterinary Assistant/Client Service Representative, you’ll be the first point of contact for clients and their beloved pets. We're looking for someone who truly values the client experience and is dedicated to remaining in a client-facing, front desk–focused role. You’ll play a key part in ensuring smooth communication, compassionate support, and a welcoming environment for every visitor. This is not a stepping-stone position—it’s a vital role at the heart of our hospital.
Responsibilities
- Deliver outstanding customer service and communication
- Greet clients and pets warmly upon arrival
- Handle emergency situations with confidence and care
- Manage multi-line phone system and respond to client inquiries
- Provide updates to clients on pet status and wait times
- Present treatment estimates and process payments
- Support patient admissions, discharges, and medical recordkeeping
- Maintain cleanliness throughout the hospital
- Collaborate closely with medical teams to support patient care
- Additional administrative or support tasks as needed
- Prior experience in a veterinary hospital or emergency setting strongly preferred
- Compassionate, patient, and professional demeanor
- Strong interpersonal skills and ability to thrive in a team environment
- Comfortable using electronic medical records and handling sensitive client information
- Fluent English skills (speaking & reading) are required for the role.
Help us shape the future of emergency and specialty veterinary care in Nova Scotia!
For more information about us, please visit https://www.maritimevet.ca.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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