Ethos Veterinary Health
Referral Relationship Manager, AVES
RRM - Austin, TX - Full Time
Referral Relationship Manager
Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 10 years serving the Austin pet community. We are a robust 24/7/365 multi-disciplinary veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Anesthesiology, Neurology, Oncology, Diagnostic Imaging and Cardiology services. In approximately 6 months, we will be relocating our hospital to a new location (within 2.6 miles from our current location) which will allow us to expand our services and provide growth opportunities for our staff. AVES core values of Kindness, Integrity, Collaboration and Consistently are our driving forces that help us provide top notch medical care and customer service to the Austin Community. We have a strong focus on the continued education of our staff through an on-site Education Program that provides job training for our support staff.We’re looking for a Referral Relationship Manager (RRM) to join our team and help showcase AVES’ exceptional work and reputation across the community—building stronger partnerships and deepening trust with our referring veterinary clinics.
GENERAL OVERVIEW:
The Referral Relationship Manager (RRM) serves as a liaison between a hospital and referring veterinarians within the market and surrounding areas. This position actively drives patient referrals and hospital referral revenue by identifying, cultivating, and maintaining positive relationships with doctors and key decision-makers in the referring veterinary community. The RRM develops and executes meaningful engagement activities to promote hospital services and philosophies. The RRM serves as the main communication hub for the referring community and actively monitors and measures the hospital referral process to resolve problems quickly and improve service. This position has a dual reporting structure and reports directly to the Referral Group Manager (functional manager) with a secondary reporting line to the local Hospital Director.
ESSENTIAL JOB FUNCTIONS:
- Works directly with hospital leadership to identify referral performance goals and develops outreach and engagement strategies to successfully execute against these goals to drive hospital revenue.
- Collaborates effectively with the current Referral Relationship Manager to ensure seamless partnership and mutual success
- Consistently engages the referring community with relevant and valuable email, phone, and in-person communications. Customizes outreach and interactions based on the individual needs of each referring hospital and doctor. Maintains a regular engagement schedule to continually develop positive referral relationships.
- Meets directly with referring doctors and key decision-makers to better understand the needs and the referral opportunity of each individual practice.
- Plans, executes and evaluates the efficacy of CE/Symposium events, hospital tours, and referring practice recognition and engagement events. Works in partnership with hospital leadership to develop and track an annual referral marketing budget to support all outreach events and activities.
- Works in partnership with hospital marketing resources to plan, develop and execute strategic engagement campaigns to successfully launch new service offerings and promote new doctors.
- Collaborates with Field Marketing to create and distribute marketing collateral for the hospital.
- Actively leverages the Customer Relationship Management (CRM) tool, Referral Marketing Dashboard and other advanced analytic tools offered by the centralized support team to track performance metrics and use data to inform and evolve practice referral marketing strategy.
- Serves as the main point of contact for the referring community and helps monitor and measure the referral process to resolve problems quickly and improve service.
- Continually builds a competitive knowledge of emergency and specialty veterinary services including a deep familiarity and understanding of hospital-specific differentiators.
- The ideal candidate excels at building relationships within our referring community, engaging diverse professionals with strong communication and interpersonal skills. Proactive and resourceful, they foster trust and collaboration across all interactions.
- May perform other job duties as assigned.
- Mission: You are motivated and inspired by our mission to improve the lives and well-being of pets and people in our community.
- Grit: You bring determination and a strong will to the challenges and opportunities that come with working in the veterinary field.
- High Standards: You take pride in your work and have a very high individual accountability.
- Curiosity: You are energized by learning and finding creative solutions to new and challenging situations.
- Self-Starter: You are highly ambitious, self-motived, and take initiative to achieve results. You thrive in environments that allow you to work independently with minimal supervision.
- Schedule:
- Monday – Friday
- Occasional evenings and weekends for events
- Home Location:
- Austin Veterinary Emergency and Specialty Center (AVES), in Austin, TX
- Must possess a valid Driver’s license and clean driving record.
- Must have reliable personal transportation for frequent local travel to referring hospitals and the ability to accurately track weekly mileage for travel reimbursement.
- Must live within 20 miles of Austin Veterinary Emergency & Specialty
- Ability to occasionally work uncommon hours to support hospital activities.
- Compensation is based on experience and skill set.
- Ranging between $60,000-$70,000/ annually.
- VetBloom access: RACE approved continuing education, training, and curriculum library.
- Medical, dental, vision, short & long- term disability option, paid time off, company paid life insurance, flex- spending account, 401(k), Employee Assistance Program, uniform & CE allowance provided annually.
- Generous pet service discount which can be used at any Ethos hospital or Urgent Care.
- Associate or Bachelor’s Degree is preferred, but not required. The equivalent combination of education, training, and experience will be considered.
- 3-5 years of professional experience in a role that demonstrates the ability to successfully manage multiple projects and priorities, effectively communicate across a diversity of roles and individuals, actively engage customers or clients, and drive organizational growth.
- Professional experience in veterinary medicine or the animal health industry is preferred.
- Enthusiasm, and deep respect for the veterinary profession and the ability to convey this authentically through communications and interactions.
- Excellent communication skills and the ability to work effectively across a variety of channels including in-person, phone, email, virtual meetings, social media, etc.
- Proficient technology and computer skills and the ability to read, interpret and analyze basic performance metrics and use data to drive decision-making
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
For more information about our hospital, please visit https://www.austinvets.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
