Ethos Veterinary Health
Veterinary Receptionist
Client Service Representative - Pensacola, FL - Full Time
Veterinary Client Service Representative | Overnight | $17+/hr
Veterinary Emergency Referral Center (VERC) | Pensacola, FL
Full-Time | Three 12-Hour Overnight Shifts | 8:00 PM–8:00 AM | Rotating Weekends & Holidays
Starting at $17/hour based on experience | Additional $2/hour shift differential after 10:00 PM
Veterinary Emergency Referral Center (VERC) is seeking a full-time Overnight Veterinary Client Service Representative to join our Emergency team in Pensacola, FL. This opportunity is ideal for an experienced veterinary receptionist or client service professional who thrives in a fast-paced emergency animal hospital and is passionate about providing compassionate support to pet owners during some of their most difficult moments.
As a Veterinary Client Service Representative, you'll play a vital role in creating an exceptional client experience while supporting Doctors, Veterinary Technicians, and the Emergency team through clear communication, organization, and outstanding customer service.
Compensation
Starting at $17/hour based on experience
Additional $2/hour overnight shift differential after 10:00 PM
Opportunities for increased compensation based on advanced knowledge and experience
Full-Time Benefits
Medical, dental, and vision insurance
Disability insurance
Life insurance
Paid time off (PTO)
Paid holidays
401(k)
Employee pet discount
Uniform allowance
And more!
Schedule
Full-Time
Three 12-hour overnight shifts
8:00 PM–8:00 AM
Rotating weekends required
Rotating holidays required
Responsibilities
Deliver exceptional customer service to clients visiting our emergency animal hospital.
Answer and manage a high-volume, multi-line phone system.
Schedule appointments, register patients, and complete client check-in and checkout.
Coordinate communication with referring veterinary hospitals to obtain and send medical records.
Serve as a liaison between clients and the medical team, ensuring timely and accurate communication.
Provide compassionate support to clients during emergency and critical situations.
Maintain accurate client and patient records using the hospital management system.
Assist with administrative tasks while maintaining an organized and welcoming reception area.
Collaborate with doctors, Veterinary Technicians, and hospital staff to support efficient patient care and workflow.
Qualifications
High school diploma or equivalent required
Minimum of 2 years of veterinary client service or hospitality experience required
Previous experience as a Veterinary Receptionist, Client Service Representative, or veterinary customer service professional preferred
Knowledge of veterinary terminology, hospital workflow, and client communication
Strong verbal and written communication skills
Exceptional customer service and relationship-building abilities
Experience managing difficult or emotional client interactions with professionalism and empathy
Strong organizational skills and attention to detail
Comfortable using computers, multi-line phone systems, and veterinary practice management software
Ability to multitask and adapt in a fast-paced emergency environment
Comfortable working around sick or injured animals, cleaning chemicals, anesthetic gases, and other hospital-related hazards
Bilingual or multilingual communication skills are a plus
Fluent English speaking and reading skills required
About the Hospital
Veterinary Emergency Referral Center (VERC) is an emergency hospital serving the greater Pensacola community with advanced emergency and referral veterinary care. Our experienced team of emergency Veterinarians, Veterinary Technicians, and client service professionals is committed to delivering compassionate, high-quality medicine while supporting pets and their families when they need us most.
We foster a collaborative environment that emphasizes teamwork, continuous learning, and professional growth while utilizing advanced veterinary technology to provide exceptional patient care.
Surrounding Areas
Pensacola, FL offers beautiful Gulf Coast beaches, a vibrant downtown, and a relaxed coastal lifestyle. Conveniently located near Gulf Breeze, Pace, Milton, Navarre, Perdido Key, and surrounding communities, the area provides a variety of commuting options while offering abundant outdoor recreation, waterfront activities, and a growing local dining and entertainment scene.
Join Us
Ready to build your career in emergency veterinary medicine? Apply today to join the team at Veterinary Emergency Referral Center and help provide compassionate service to pets, their families, and the veterinary community.
Pensacola, FL
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
