Veterinary Client Service Representative

Ethos Veterinary Urgent Care is hiring a Full-time Client Care Specialist to join our team in Nashua, NH.

Our Urgent Care centers bridge the gap between general practice and emergency.  Our 2-doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Our urgent care centers are specially designed to deliver efficient care and are furnished with advanced equipment and technologies. 

Urgent Care Hours of Operation: 

• Starting March 2025, Monday-Sunday 8:30a - 8:30p

Anticipated Schedule:

• Three 12-hour shifts
• Includes every other weekend

Compensation:

• Starting at $18 - $20 - will increase with experience!

About the Job:

• Welcome our clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate and advise clients regarding hospital services and practices. 
• Process check-ins promptly and efficiently, schedule and check in regular appointments, and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients.
• Process admissions and discharges accurately; schedule follow-up appointments as necessary.
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing
• Answer multiple phone lines promptly and professionally, direct calls, fax, and scan.

About You:

• One year of customer service experience. preferred but will train the right candidate.
• Ability to work in a fast-paced, highly collaborative environment and commitment to developing long-term relationships with colleagues, clients, and community is required.
• Detail-oriented with good organizational, communication, and time management skills.
• Fluent English skills (speaking & reading) are required for the role.

Benefits: At Nashua, we believe in investing in our team's growth and development. Here's what we offer:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement for CVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• Ask us about VTNE Reimbursement!

About Us:
Veterinary Urgent Care serves as a vital bridge between primary care and emergency services. We are committed to providing top-notch medical care for pets in their time of need. Our clinic is specially equipped with state-of-the-art technology, including point-of-care ultrasound for guided cystocentesis, an in-house lab, and digital radiography (x-rays). Our highly skilled medical team is ready to treat dogs and cats suffering from a variety of non-life-threatening conditions, such as:

• Ear issues
• Limping and scooting
• Hot spots
• Tooth and nail-related injuries
• Coughing and sneezing
• Allergic reactions
• Minor injuries requiring stitches
• Vomiting, diarrhea, and not eating

Important Information:
Please note that Veterinary Urgent Care does not provide 24-hour emergency care. We are not equipped to handle patients in life-threatening conditions. For patients experiences any of the following, we direct them directly to a 24-hour emergency veterinary hospital:

• Difficulty breathing
• Major trauma
• Ingestion of toxic substances
• Seizures
• Inability to urinate

For more information about our hospital, please visit https://bit.ly/4dbywAR.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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