Ethos Veterinary Health
Veterinary Technician Manager
Veterinary Technician Manager - Hunt Valley, MD - Full Time
Pet + E.R in Hunt Valley, MD is hiring a full- time, experienced Veterinary Technician Manager to join our outstanding team!
Our Veterinary Technician Manager is a leader and is an integral part to the Pet+ER veterinary hospital leadership team. The Veterinary Technician Manager partners with the management team and the Hospital Director to provide a smooth and profitable operation by creating a hospital culture based on high quality emergency patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the hospital's overall operations and cultivating a supportive and collaborative team environment while working alongside the technician and assistant staff. A Veterinary Technician Manager leads by example and exemplifies caring, compassionate, dedicated behavior and speech.
Primary Responsibilities & Essential Job Functions:
Hospital Leadership & Operations
- Partner with the Hospital and Medical Director to set strategic goals and ensure alignment across the practice.
- Lead by example, upholding hospital policies and embodying caring, compassionate, and professional behavior.
- Ensure compliance with all hospital and Ethos policies, including controlled substance regulations in collaboration with the inventory manager.
- Champion change by identifying, documenting, and sharing best practices across departments.
- Help maintain and promote a healthy, positive hospital culture.
- Serve as liaison between the Hospital Director and specialty departments to foster strong interdepartmental relationships.
- Partner with the hospital’s social worker to support both clients and staff.
- Collaborate on the development and implementation of hospital policies and procedures.
- Participate in and contribute to regular management meetings and community outreach events.
- Monitor and manage client concerns or escalations to ensure high levels of service.
Team Management & Development (Assistants, Technicians, Front Desk)
- Oversee team scheduling, review hours for payroll, and ensure technician labor budgets are met or exceeded.
- Manage the hiring process, including onboarding, orientation, and offboarding.
- Conduct 90-day and annual performance evaluations for staff.
- Provide ongoing staff feedback, coaching, and corrective actions as needed.
- Maintain thorough documentation of staff issues and performance discussions.
- Organize and lead quarterly staff meetings, leadership meetings, and training sessions.
- Ensure staff have access to resources and support needed for professional growth and success.
Doctor Collaboration
- Work closely with the Medical Director and doctor team to uphold best-in-class medical standards.
- Support efficiency in patient care and hospital workflow by collaborating with doctors and shift leads.
- Assist with doctor scheduling, managing PTO/CE requests, and handling emergency shift coverage.
- Partner with the Medical Director to conduct quarterly 1:1 check-ins with doctors.
Schedule:
- Flexible scheduling options.
- Availability on nights and weekends as needed.
Benefits:
Full health care packages (medical, dental, vision), CE compensation, 401(k) retirement options, significant personal pet discounts, uniform allowance, and exciting career path / developmental training. Partnership with Penn Foster technician program.
- Compensation is based on experience & skill set. $60,000 - $75,000/ annually.
- Credentialed Veterinary Technicians are highly encouraged to apply!
Education & Experience:
- High school or equivalent (required).
- Veterinary Leadership Experience 2- 3 years in a specialty setting.
- RVT preferred but not required.
About Us:
Pet+ER believes in a team-oriented approach to patient care. Our technicians have direct case oversight and management with our Emergency Clinicians. Senior technicians mentor and guide newer technicians and build them to a level of expertise. Our technicians work autonomously and think critically. We work hard to support a learning environment where technicians receive the support to pursue credentials and specialty credentials. Being a teaching hospital, we expect all of our employees to actively participate in training and learning throughout their employment.
Pet+ER has recently undergone substantial growth and is looking for experienced and highly motivated veterinary technicians to join our fast-paced, state-of-the-art, 24-hour emergency and critical care team. We pride ourselves in an open, welcoming work environment where employees can feel safe to learn from their co-workers and seek guidance from a variety of clinicians and specialists. Management strives to maintain close working relationships with all employees to take into consideration their concerns or suggestions for continued innovation and expansion of our services and patient care. Our leadership team's focus is to assist our employees in setting goals and identify internal growth possibilities, reviewed on a quarterly and annual basis.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
