Client Care Specialist, Hybrid
Client Service - Remote - Full Time
Exciting Internal Transfer Opportunity: Client Care Specialist (Hybrid Role)
Location: San Marcos, CA (Hybrid: Remote 3 days, In-Hospital 1 day)
Remote Days: Wednesday, Friday, Saturday
In-Hospital Day: Thursday
Shift Time: 8:30am – 7pm
About Us:
At Veterinary Specialty Hospital – North County, part of Ethos Veterinary Health, we are committed to delivering exceptional veterinary care with a compassionate and collaborative approach. Our team thrives on professionalism, innovation, and dedication to the pets and clients we serve.
About the Role:
As a Client Care Specialist (CCS), you’ve already been an essential part of our team, managing various client-facing workflows. In this hybrid role, you’ll continue to play a key part in delivering exceptional service, with responsibilities that will now focus primarily on:
- Talkdesk Management: Handling incoming calls with care and efficiency.
- CCS Callbacks: Ensuring timely and accurate follow-ups with clients.
- Email Correspondence: Responding to client inquiries and coordinating with internal teams.
- Appointment Auditing: Reviewing and confirming scheduled appointments to ensure accuracy.
All equipment needed will be provided to you including a laptop, headset, and mobile phone to communicate with the hospital.
Compensation: $18.50 and $23.50 per hour, based on skillset and experience
Responsibilities:
- A strong understanding of the current CCS workflows, with experience in client communication, appointment management, and customer care.
- Excellent communication skills, both written and verbal.
- The ability to work independently in a remote setting while maintaining strong collaboration with in-hospital team members.
Eligibility:
- Internal Applicants Only: Open exclusively to current VSHNC employees.
- Must have completed one (1) year of service with Ethos.
- Must be in your current position for at least six (6) months.
- Must be in good standing and not under current disciplinary action.
- Additional details can be found in the Ethos Veterinary Health Employee Handbook.
If you’re excited about the opportunity to continue making an impact while enjoying the flexibility of a hybrid schedule, apply for this internal transfer today!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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