Customer Service Representative

Customer Service Representative | Full-time, Benefits | 2nd shift | 4 Nine Hour Shifts Per Week | Wednesday through Saturday, 12pm-9pm  | $17-$20 per hour | Racine, WI

Do you have a passion for people and animals? Ready to be the friendly face and calm voice our clients need? Wisconsin Veterinary Referral Center in Racine is growing — and we’re hiring a Customer Service Representative to join our high-energy, compassionate team (also known as a Client Care Specialist).

Schedule and Compensation:

• Full Time, 2nd shift
• Wednesday through Saturday, 12pm-9pm
• $17-20/hr depending on experience 
• Applicable shift differentials in the amount of $3/hr from the hours of 4pm - 12 am

Benefits of Working at WVRC:

• Generous benefit packages which include: - Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Short & Long- Term Disability Options
• Paid Time Off (accrue 3 weeks in the first year) 
• 401k - Retirement Savings Plan
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance  
• Referral Bonuses
• Being a part of a team of elite professionals who prioritize the needs of their patients

Qualifications:

• Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships with clients, referring veterinarians, and team members.
• Demonstrated ability to provide exceptional customer service in a fast-paced, high-stress environment while ensuring every client is greeted warmly and professionally.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and remain detail-oriented.
• Self-motivated, dependable, and dedicated to delivering outstanding service with a positive attitude.
• Proficient in Microsoft Windows-based computer programs, data entry, and multi-line phone systems.
• Previous experience in a customer-facing role is required.
• Passion for providing exceptional client care and a genuine love for animals.
• Professional appearance and a commitment to maintaining a clean, welcoming hospital environment.
• Fluency in spoken and written English is required; bilingual or multilingual candidates are encouraged to apply.

Responsibilities of a Client Service Representative:

• Greet and welcome clients with a friendly, compassionate, and professional demeanor.
• Schedule appointments, assist with emergencies, and respond to client requests while delivering exceptional service and ensuring a positive client experience.
• Prepare, review, and maintain medical records, client files, and other documentation accurately and in compliance with hospital and legal requirements.
• Educate clients about hospital services, policies, and procedures, providing clear and helpful guidance.
• Process invoices, payments, and other financial transactions accurately.
• Perform general administrative duties, including scanning, faxing, emailing, and other office support tasks.
• Collaborate effectively with team members to support hospital operations and achieve shared goals.
• Recognize situations that fall outside established protocols and seek guidance when appropriate to ensure the best outcome for clients and patients.

This is an onsite position based on at:
Wisconsin Veterinary Referral Center Racine/Kenosha
1123 58th Ave
Somers, WI 53144

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
 Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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