Ethos Veterinary Health
Client Patient Coordinator, Neurology & Surgery, MVS
Neurology/Surgery - San Antonio, TX - Full Time
Client Patient Coordinator, Neurology & Surgery
Are you seeking an opportunity to expand your veterinary skills while becoming part of a dynamic and growing hospital? Do you want to work for a company that values its team like family, supports professional development, and promotes work-life balance? If so, MissionVet Specialty & Emergency (MVS) in San Antonio, TX, could be the perfect fit for you!
MissionVet is a multi-disciplinary veterinary specialty and emergency hospital, and we are currently seeking a full-time Client Patient Coordinator (CPC} to help us continue to build our specialty practice and work in on our Neurology & Surgery teams. As an essential part of our hospital, our CPC’s play a vital role, using their compassion, communication, and expertise to provide exceptional care for patients and support for our clients. At MissionVet, you’ll find a place where your knowledge and talents are genuinely valued and appreciated.
Position Overview:
The purpose of a CPC is to act as an extension of the doctor and technicians, to keep the clients updated with facts and financial information when appropriate and directed to do so. Help to calm the clients fears and at times bring them refreshments, tissues, anything that will make their experience more comfortable when going through the stressful time of an ill pet.
Compensation:
For more information about our hospital, please visit www.mission.vet
Are you seeking an opportunity to expand your veterinary skills while becoming part of a dynamic and growing hospital? Do you want to work for a company that values its team like family, supports professional development, and promotes work-life balance? If so, MissionVet Specialty & Emergency (MVS) in San Antonio, TX, could be the perfect fit for you!
MissionVet is a multi-disciplinary veterinary specialty and emergency hospital, and we are currently seeking a full-time Client Patient Coordinator (CPC} to help us continue to build our specialty practice and work in on our Neurology & Surgery teams. As an essential part of our hospital, our CPC’s play a vital role, using their compassion, communication, and expertise to provide exceptional care for patients and support for our clients. At MissionVet, you’ll find a place where your knowledge and talents are genuinely valued and appreciated.
Position Overview:
The purpose of a CPC is to act as an extension of the doctor and technicians, to keep the clients updated with facts and financial information when appropriate and directed to do so. Help to calm the clients fears and at times bring them refreshments, tissues, anything that will make their experience more comfortable when going through the stressful time of an ill pet.
Compensation:
- $16-$20/hr, depending on experience
Schedule:
- Full Time
- Monday – Friday
- 8am – 5pm
Primary Responsibilities:
Client Communication & Patient Care
Client Communication & Patient Care
- Address and help resolve client concerns (financial, medical, or other) in person or over the phone.
- Greet clients and patients, and escort them to an exam room.
- Obtain and record patient vitals (weight, heart rate, respiratory rate, CRT/MM) in SmartFlow and the medical record.
- Provide the veterinarian with pertinent medical history as outlined in the training SOP.
- Provide patient restraint during examinations.
- If trained and appropriate, perform venipuncture, injections, bandage changes, and assist with minor, non-sedated procedures.
Laboratory & Diagnostics
- Complete and submit appropriate paperwork for laboratory specimens.
- Prepare and process specimens in accordance with laboratory standards; perform in-house lab work as needed.
- Submit and coordinate diagnostic imaging requests (X-rays, CT, MRI) and assist with radiology procedures as needed.
Financial Responsibilities
- Create and review estimates based on the veterinarian’s recommendations.
- Revise estimates for procedures or hospitalization and review updates with clients.
- Discuss deposits, expected costs, and follow-up expenses as directed.
- Complete Authorization and Release Forms, including confirming CPR/DNR status.
- Escort clients to the reception desk for payment or collect payments as needed.
Discharges & Admissions
- Ensure discharge summaries are completed by the veterinarian and review them with clients.
- Coordinate and prepare all medications prior to client arrival.
- Enter applicable charges into invoices and notify the veterinarian for final review.
- Escort clients to exam rooms and review discharge instructions, including VetRocket images when applicable.
- Clearly explain discharge instructions, medications (including use, labeling, contraindications, and side effects), and provide all necessary handouts.
- Prepare patients for discharge, ensuring they are clean and presentable.
- Admit patients by creating cage cards, collars, and setting up kennels.
- Generate SmartFlow workflows as directed by the veterinarian.
- Maintain efficient client flow and minimize wait times for discharges and medications.
Hospital Operations & Support
- Clean and maintain exam rooms between patients and at the end of the day.
- Assist and coordinate ICU/recovery patient visits with owners.
- Coordinate euthanasia services, including paperwork, body care, and keepsakes (e.g., paw prints).
Deceased Patient Care
- Discuss body care options with clients and complete all required documentation.
- Prepare patient paw prints and follow established protocols.
Documentation & Records
- Accurately document all client communications in the medical record using CCOMs.
- Maintain and organize records, including medical, client, financial, and laboratory documentation.
Other:
- Assist other departments when necessary and/or as directed by your direct supervisor.
- CPCs assist with gurney calls, cleanup calls, and owner assistance calls.
- Assist with laundry, restocking, and cleanliness of hospital.
- All other duties as assigned.
Qualifications and Skills Sought:
- At least 2 years of experience as a veterinary technician or veterinary technician assistant preferred
- Strong interpersonal and client communication skills with a passion for assisting others.
- Exceptional multitasking abilities, organizational skills, and attention to detail.
- Dependable, proactive, and team-oriented with a positive attitude.
- Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
- Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
- Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
- Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
- Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Why You’ll Love This Role at MVS:
- Make a meaningful impact by being an advocate for pets and their families.
- Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
- Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
- Be part of a workplace that values your contributions and supports your growth.
- Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.
Why Choose MissionVet Specialty & Emergency (MVS)!
Our multi-disciplinary hospital was founded in 2012 as a sister hospital of Gulf Coast Veterinary Specialists. Since then, we have grown to become known as a pillar of veterinary emergency and specialty care within San Antonio and South Texas. Our team is comprised of industry leaders, pioneers and board-certified experts who are accelerating the field of veterinary medicine with innovative techniques set to uncompromising standards.
Benefits Include:
Our multi-disciplinary hospital was founded in 2012 as a sister hospital of Gulf Coast Veterinary Specialists. Since then, we have grown to become known as a pillar of veterinary emergency and specialty care within San Antonio and South Texas. Our team is comprised of industry leaders, pioneers and board-certified experts who are accelerating the field of veterinary medicine with innovative techniques set to uncompromising standards.
Benefits Include:
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
We’re looking for individuals who thrive in a fast-paced environment, think on their feet, and excel at multitasking. Your ability to juggle priorities while maintaining a positive attitude will make you a perfect addition to our team! If you’re ready to combine your love for pets with a career in client service, apply today!
For more information about our hospital, please visit www.mission.vet
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
