Ethos Veterinary Health
Hospital Director of Operations, Veterinary Medicine
HD - Boulder, CO - Full Time
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The ideal candidate brings proven experience leading large, multi-specialty teams in complex, matrixed environments. They have successfully managed sizable teams, understand how to navigate corporate structures, and ideally bring experience from either veterinary or human healthcare settings. A strong financial acumen is essential, with demonstrated success in budgeting, forecasting, and driving sustainable growth.
This individual must be professional, confident, clear, and consistent in setting expectations — a leader who confidently addresses challenges and reinforces a positive, accountable culture, and create a positive, solutions-oriented environment. We are looking for a leader who is resilient, comfortable making tough decisions, and capable of inspiring high-performing, collaborative teams while partnering cross-functionally with support center colleagues.
This is a hands-on leadership role requiring someone who is prepared to take charge, set clear expectations, and lead the hospital into its next phase of operational and cultural excellence.
What’s in it for you?
- A competitive salary range of $120,000 - $160,000 depending on experience and skill level
- Annual profit-sharing bonus plan
- Relocation Reimbursement available
- Comprehensive Benefits package that offers paid time off and a 401k match
- The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.
Key Responsibilities
Envision – Strategic Leadership & Decision-Making
- Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
- Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
- Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
Transform – Innovation & Operational Excellence
- Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
- Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
- Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
- Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
Engage – Cross-Functional Collaboration & Communication
- Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
- Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
- Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
Develop – Talent Growth & Team Culture
- Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
- Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
- Identify and grow future leaders while supporting staff development at every level.
Drive – Operational Execution & Accountability
- Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
- Partners intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
- Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
Inspire – Culture, Vision & Leadership Presence
- Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
- Lead by example—bringing optimism, compassion, and clarity to your leadership.
- Foster a resilient and mission-driven culture that embraces change and celebrates collective success.
Qualifications
- Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
- Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
- Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
- Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply.
About Colorado Animal Specialty & Emergency (CASE)
Serving the pets of Boulder since 2021, Colorado Animal Specialty & Emergency (CASE) is a 37,000-square-foot, state-of-the-art specialty and 24/7 emergency veterinary hospital located in Boulder, Colorado. Purpose-built to support advanced medicine and collaboration, CASE brings together board-certified specialists, experienced emergency clinicians, and highly skilled nursing professionals to deliver exceptional care to dogs and cats across the region.
Our mission is simple yet powerful: to elevate veterinary care and strengthen the human-animal bond through innovation, expertise, and purpose. Every aspect of our hospital—from our advanced medical technology to our thoughtfully designed facility—reflects our commitment to providing the highest level of specialty and emergency care with compassion at the forefront.
At CASE, our core values guide everything we do:
- Compassion – We foster a work environment that equips our teams with the knowledge, tools, and technology needed to provide advanced medical care, while honoring the deep bond between pets and their families.
- Collaboration – We build strong partnerships with primary care veterinarians and pet owners to ensure thoughtful, informed decision-making and continuity of care.
- Respect – We cultivate a supportive, communicative culture that empowers our teams, encourages professional growth, and prioritizes psychological safety.
- Integrity – We support our community through education and operate as an environmentally conscious, values-driven practice.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
