Ethos Veterinary Health

Overnight Client Care Representative, VERC

Client Service, Overnight - Honolulu, HI - Full Time

Overnight Client Care Representative - VERC

Schedule: 
Saturday – Tuesday, 7:00 PM – 5:00 AM or
Wednesday – Saturday, 7:00 PM – 5:00 AM
Compensation: $18–$20/hr + $2.00/hr overnight shift differential

About Us:
Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy.

At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands.

About the Role
This essential onsite role serves as the first point of contact for clients and plays a vital part in ensuring smooth overnight operations. The ideal candidate will be a compassionate, reliable, and client-focused individual who thrives in an emergency hospital environment.

Key Responsibilities

  • Welcome and support clients in a friendly, helpful, and compassionate manner.
  • Prepare, review, and maintain client/pet records and medical documents accurately.
  • Educate clients on hospital services, protocols, and processes.
  • Manage phone calls, appointment requests, emergencies, and client inquiries.
  • Process patient admissions and discharges; schedule follow-up appointments.
  • Accurately process invoices and collect payments.
  • Update and maintain client/pet files in accordance with hospital standards and legal requirements.
  • Perform general administrative duties such as scanning, faxing, emailing, and document organization.
  • Collaborate closely with medical teams to support seamless overnight operations.
Full-Time Employee Benefits
  • Medical, dental, and vision insurance
  • Disability and life insurance
  • Flexible spending accounts (FSA)
  • 401(k) retirement plan
  • Employee Assistance Program (EAP)
  • Paid time off (PTO)
  • Uniform allowance
  • Generous continuing education (CE) stipend



Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.  
 

Apply: Overnight Client Care Representative, VERC
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What’s your citizenship / employment eligibility?*
Are you 18 years of age or older?*
Preferred Name?*
City*
State*
Are you 18 years of age or older?*
Will you now or in the future require sponsorship for employment VISA status?*
Are you a current or previous employee of NVA/ETHOS? If so, please provide the hospital name, location, dates, and direct Manager.*
Were you referred by a current employee? If yes, please provide their name.*
Please list the departments you are interested in (Surgery, CCU, Oncology, etc...)*
Many of our locations operate 24/7, what days and hours are you available to work?*
Would you be available to work overtime if necessary?*
What would your commute time look like and are you confident this would be sustainable?*
Are you able to perform the essential functions of the position for which you are applying, either with or without accommodation? (Note: we comply with the Americans with Disabilities Act and consider reasonable accomodation measures that may be necessary for eligible applicants/employees to perform essential functions.*
Desired compensation*
Available start date?*
How many years of experience do you have in veterinary medicine?*
Are you a current legal Veterinary Technician (CVT, LVT, RVT, etc...)*
Other certifications?
As part of our hiring process we conduct professional reference and FCRA compliant background checks. More information regarding our background check process will be shared with candidates who advance to that phase of our screening. It is the policy of Sage Centers to afford equal opportunities for all qualified persons, regardless of their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law (sometimes referred to, collectively, as "protected characteristics).
By checking this box, you acknowledge and consent to terms in the privacy policy which applies to the applicant tracking service being offered by Jazz on behalf of Sage Veterinary Centers. The privacy policy offers an explanation of how and why your data will be collected, how it will beused and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction.*
Human Check*