Ethos Veterinary Health
Veterinary Neurology Liaison
Neurology Client Service Liaison - San Marcos, CA - Full Time
Neurology Liaison – Veterinary Specialty Hospital North County
Compensation: $24.47 – $31.27 per hour (commensurate with experience)Location: Veterinary Specialty Hospital of San Diego – North County
Department: Neurology / Client Care Coordination
Schedule: Full-time | Monday–Thursday, 8:00 AM – 6:00 PM | Occasional holiday coverage
Join Our Exceptional Team at Veterinary Specialty Hospital of San Diego – North County
Are you a skilled Veterinary Technician or Client Care professional looking for a rewarding career in a supportive, collaborative environment? Join our close-knit team at Veterinary Specialty Hospital (VSH) North County! Work alongside top Emergency Doctors and Critical Care Specialists who are dedicated to providing exceptional care for pets and their families.We’re proud to offer a competitive compensation package, opportunities for growth, and a culture that values teamwork, compassion, and excellence.
About the Role
The Neurology Liaison serves as the primary point of contact between our Client Care Services (CCS) team, clients, referring veterinarians, and the Neurology service at VSH North County. This role ensures a seamless experience for clients and their pets—from the initial referral through ongoing treatment and follow-up care.You’ll manage Neurology appointment scheduling, facilitate medical record transfers, support client communication, and coordinate patient care within a fast-paced specialty environment.
Key Responsibilities
- Serve as the main contact for Neurology clients and referring veterinarians, providing clear communication and compassionate support.
- Triage calls, emails, and inquiries related to Neurology patients.
- Schedule new consultations, rechecks, transfers, and drop-offs; confirm deposits and consent forms.
- Obtain, upload, and distribute medical records before appointments; ensure rDVM records are sent within 48 hours.
- Create and send estimates, consent forms, and CPR/DNR directives.
- Build and review treatment plans with the medical team and discuss financial estimates with clients.
- Maintain accurate communication logs and assist with follow-ups and post-visit correspondence.
- Monitor patient status throughout visits, ensuring clients receive timely updates.
- Support the Neurology team with administrative tasks and interdepartmental coordination.
- Perform client care functions as needed, including payment processing and account updates.
About You
You are compassionate, detail-oriented, and thrive in a busy hospital environment. You genuinely enjoy helping both people and pets, value teamwork, and take pride in delivering exceptional service. You adapt quickly, communicate clearly, and maintain composure under pressure.The Ideal Candidate Will Have
- Minimum 1 year of experience in a veterinary hospital (Neurology or specialty experience preferred).
- 2+ years of customer service experience in a fast-paced environment.
- Understanding of veterinary terminology, patient care, medications, and medical record systems.
- Excellent written and verbal communication skills with strong attention to detail.
- Comfort discussing financial treatment plans and supporting clients through emotional situations.
- Strong multitasking, organizational, and teamwork skills.
- Proficiency with veterinary software and Microsoft Office; ezyVet experience a plus.
- Availability to work Monday–Thursday, 8:00 AM – 6:00 PM and occasional holiday shifts.
Why You’ll Love Working at VSH North County
- Highly competitive wages based on experience and skill set.
- Comprehensive benefits: medical, dental, vision, disability, and life insurance.
- 401(k) with employer match, FSA options, and Employee Assistance Program.
- 3 weeks of paid time off, uniform allowance, and 75% employee pet discount.
- Access to VetBloom (RACE-approved CE) and support for RVT/VTS certification.
- Partnership with Purdue VT program and CE scholarship opportunities.
- A collaborative, compassionate environment that values growth, mentorship, and work-life balance.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
