Veterinary Technician Supervisor

AVECCC (Arizona Veterinary Emergency & Critical Care Center) is a 24‐hour veterinary emergency and critical care and specialty center in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our support staff has amazing opportunities to learn and grow in the field through many different pathways. Our goal is to provide our staff with many pathways from front office to leadership and beyond.

AVECCC is partnered with NVA Compassion First (NVA-CF), the largest private owner of freestanding veterinary hospitals in North America with over 1300 locations worldwide. NVA Compassion First is rapidly growing and competes in a $25 billion industry. Learn more about us at http://www.nvaonline.com

Job Purpose: The purpose of the Veterinary Technician Supervisor is to provide high quality medical support and nursing care to companion animal patients in addition to providing top leadership and oversight to the technicians, supports the emergency veterinarians and assists the organization of the daily workflow of the hospital.

Duties & Responsibilities:

Training – In collaboration of the Lead Training Coordinator, assists in the development of training protocols and procedures to ensure existing technical staff as well as new staff members are onboarded efficiently and effectively

● Interview potential new technicians and technician assistant candidates

● Technician and technician assistant staff leveling and reviews

• Review leveling criteria and benchmarks for employee advancement per hospital protocol
• Performs mid and annual formal performance reviews per hospital protocol for technicians and technician assistants

● Lead the veterinary technician team by example

• Acts a mentor for technical staff with particular focus on Technician Leads
• Ensure appropriate medical techniques are being utilized
• Ensure that employees are demonstrating positive customer service to all clients

● Provide feedback to the Senior Leadership Team if any corrective action or coaching is needed for any employee.

● Follow up on coaching to ensure it is being implemented.

● Document training and coaching sessions.

Communication – act as the bridge between the leadership team and technical staff to maintain open channels of communication and constructive dialogue

● Schedule, plan, and conduct bi-weekly Technician Lead meetings

• Advanced agenda of meetings provided to leadership team
• Ensure that the Skill of the Week topics discussed during these meetings are disseminated to the rest of the staff

● Quarterly/bi-annual check-in meetings with technicians and technician assistants

● Participate in regular team meetings with Leadership Team to:

• Identify areas for improvement within the company
• Ensure consistent messages are being disseminated to employees
• Increase knowledge of supervisory and leadership skills
• Develop a cohesive team with other members of the Leadership Team

● Assist with monitoring offices and hospital areas and ensure compliance with duties. Notify Assistant Hospital Manager if proper policies are not being followed or duties not being completed

• Lab – meets regularly with Lab Officer to ensure equipment is properly maintained and there is always an adequate quantity of supplies
• Radiology – collaborate with Radiology Officer to ensure that radiation safety protocols are enforced and radiology badges are properly managed
• Equipment – collaborate with Equipment Manager to ensure:
• Broken equipment and supplies are properly addressed

o Surgery – collaborate with Equipment Manager to ensure equipment is properly maintained and there are adequate supplies

▪ Train staff to properly clean and wrap surgical packs

▪ Ensure surgical suite is properly stocked, cleaned, and maintained at all times

o Isolation

▪ Kept clean and stocked

▪ Collaborate with Equipment Manager to ensure equipment and supplies are properly maintained and functioning

Engagement – act as a leader to improve staff retention and foster a culture of growth and development

● Identify and solicit opportunities for growth within the technical staff

● Identify areas of personal strength and weakness that may enhance or hinder job performance

● Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention

● Use engagement survey results to assess and implement adjustments as necessary

● Fully competent regarding organizational policies and procedures

• Involved in the develop and implementation of new policies and SOP as relevant

● Establishes and reinforces a supportive team environment

• Discourages negative attitudes, gossip
• Leads by example

● Seeks out and participates in leadership development and advancement opportunities

● Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc

● Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.

Hospital Operations – contribute to seamless and cohesive operations of the hospital

● Assists with resolving client needs, concerns, and complaints where appropriate

● Maintain and perform scheduling for the technical staff

• Ensure appropriate staffing levels and assist Hospital Manager to fill schedule openings

● This is a full time position, must work a minimum of 36 hours a week, no less than 4 shifts per week, and could be expected to be available to help on all shifts if needed

o Scheduled time is split between training, communication, and engagement duties with each being equally important

Job Requirements

• 3-4 Years Technical background
• 3-4 Years Veterinary Emergency background
• 2-3 Years Leadership background

Required Knowledge/Skills

· Experience equivalent to job duties and responsibilities

· Excellent communication skills – written and verbal

· Strong computer skills

· Strong ability to multi-task

· Strong work ethic and professionalism

Physical

· Able to properly restrain dog and cat patients for veterinary care and procedures

· Able to stand, sit, bend, restrain, squat for extended periods of time

· Able to function within a busy, stressful work environment in a mature, professional manner

· Able to lift 60 lbs in a safe manner

· Able to type, write and verbally converse

· Able to work the posted schedule

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person