Ethos Veterinary Health

Department Coordinator, Client Services

Client Services - San Francisco, CA - Full Time

Department Coordinator, Client Services

JOB SUMMARY

The Client Service Department Coordinator partners with the Client Service leadership and all clinical staff to ensure daily Client Service Coordinator (CSC) department activities are completed in an effective and efficient manner. Along with, or in lieu of the CSC Lead, the Department Coordinator will properly allocate staffing and resources to facilitate the highest level of client service and patient care possible.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Incumbent must have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation:
  • Operate as the primary liaison between the CSCs, clients, doctors, and clinical staff for the CSC department
  • Continuously review workload for the CSC team and formulate/implement plans to execute in a productive and efficient manner
  • Assign work in accordance with but not limited to the check-in and checkout of clients and patients, appointment scheduling, A/R, client and staff communication, and all other CSC workflows
  • Assist all CSC staff to ensure all client interface and patient care occurs in a timely manner
  • Elevate any client, doctor, or staff member concern to the CSC Lead, or appropriate member of leadership as needed to respond to and resolve injuries or issues in a timely manner
  • Provide ongoing feedback to/collaboration with the Clinical Leadership team on hospital activities and assist in problem solving
  • Other duties as assigned

ESSENTIAL JOB REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

College degree with 1 year of experience as a SAGE Client Service Coordinator; or the equivalent combination of transferable education/experience in a Hospitality or Veterinary Hospital environment.

Leadership Skills

Ability to foster a positive working environment and the ability to address issues with immediate and on time feedback in a positive manner. Other essential leadership abilities include but are not limited to:
  • Ability to influence others including but not limited to leading by example
  • Ability to guide, direct, and coordinate staff
  • Ability to redirect staff in accordance with shifting daily demands

Benefits

  • Highly competitive and comparable wages based on experience and skill set.
  • Health and wellness programs.
  • Opportunities for growth and advancement.
  • Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniform
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Apply: Department Coordinator, Client Services
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