Overnight Veterinary Client Care Specialist

Are you a highly motivated individual with a passion for delivering exemplary client service? Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team.

About Us:
At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.

About the Role:
As a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions.

Compensation:

• $18 - $22 pending experience & skillset

• Three 12-hour shifts (36 hours/week)
• 6p - 6a
• Rotating Schedule:
  • Week 1: One Weekday + Saturday/Sunday
  • Week 2: Three Weekdays, off for the weekend

• Prepare and review electronic medical records.
• Assist with general information and appointment scheduling.
• Process payments and assist in financial processes.
• Answer phones and provide excellent customer service.
• Fill medications with care and empathy.
• Show understanding and empathy during end-of-life decisions.

• Previous experience in delivering exemplary client service.
• Passion for providing a positive, friendly, and welcoming environment.
• Excellent communication and organizational skills.
• Superior interpersonal skills for positive working relationships.
• Flexibility in schedule, including weekends and occasional holidays.
• Previous experience in veterinary reception, medical secretary, or customer service preferred.

• CE Allowance
• Uniform Allowance
• Paid Time Off
• Health Insurances with an optional 100% EMPLOYER PAID plan
• Dental & Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Professional Development Assistance
• Employee Referral Program
• Relocation Assistance
• Employee Assistance Program

Apply now and be part of a compassionate environment where your skills and passion for animals are valued.


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NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.  
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.