Ethos Veterinary Health
Hospital Director of Operations
Management - Nashville, TN - Full Time
Nashville Veterinary Specialists (NVS) is a progressive, well-established, and growing 24-hour emergency and specialty practice. Our mission is to honor the human-animal bond in all we do by working to improve the care of our patients, the experiences of our clients, and the health of our team and the larger veterinarian community. We are also deeply committed to environmental sustainability and have committed to being as green as possible. Some ways we are doing this are by having a rain collection system, solar panels, composting, recycling, and taking advantage of our natural lighting. We are also very involved in our local community and participate in multiple volunteer opportunities such as Second Harvest, Room at the Inn, and the Cumberland River Project.
We are proud to have been awarded with the Ethos Presidents Award for the last two years in a row! This prestigious award honors hospitals that exemplify operational excellence and highlights hospitals that excel in both care and performance. Recognized organizations deliver strong financial results—above-average EBITDA and margin growth—through exceptional medicine, outstanding client service, and strategic resource management. Just as importantly, they’re known for strong, effective leadership and a culture where teams and talent thrive.
What we are seeking is a visionary and dynamic Hospital Director of Operations to lead one of our flagship veterinary hospitals with the insight and strategic mindset of a Chief Financial Officer.
This is a multi-site leadership position, with a primary presence at the Nashville hospital and strategic oversight of the Clarksville location, which is managed by an on-site Hospital Manager. The role does require traveling to the Clarksville location one, full day a week (around a 50–55-minute drive from the Nashville hospital in normal traffic).
Responsible for overseeing a $35M+ P&L, this individual will drive operational excellence, inspire teams, and ensure long-term financial sustainability at a large, multi-specialty veterinary hospital. This is a rare opportunity for a bold, values-driven leader who thrives on innovation, cross-functional collaboration, and deliver transformational impact. This is a full-time role that thrives on high visibility and connection with staff.
What’s in it for you?
- A competitive salary range of $140-160K depending on experience and skill level
- Annual profit-sharing bonus plan
- Relocation bonus available
- Comprehensive Benefits package that offers paid time off and a 401k match
- The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.
NVS is part of the Ethos Veterinary Health (Ethos) network of hospitals and the HD will report into Ethos Field Leadership. To be successful they will need to build strong partnerships with the local leadership team; including the Medical Director, Department Leads, Hospital Managers, and Joint Venture partners to support clinical excellence and high-quality patient care.
Key Responsibilities
Envision – Strategic & Financial Leadership
- Translate future possibilities into strategic financial and operational initiatives that support Ethos Veterinary Health’s, along with the JV Partners’, long-term mission.
- Serve as the hospital’s financial steward—overseeing budgeting, forecasting, reporting, and cost-efficiency initiatives.
- Act like an owner in ensuring regulatory compliance and upholding the highest standards of financial integrity.
- Lead scenario planning to navigate ambiguity and ensure sustainable growth within the hospital.
- Champion innovation by implementing scalable, cutting-edge operational strategies across the hospital.
- Optimize workflow efficiency and drive data-informed performance improvements.
- Accountable for driving exceptional client and patient experiences by leading management teams and staff to consistently deliver high-quality care and service, thereby enhancing organizational reputation and ensuring positive patient outcomes.
- Continuously challenge the status quo to deliver breakthrough results in a complex hospital setting.
- Build meaningful, cross-functional partnerships with internal and external stakeholders, including hospital teams, referring veterinarians, support center colleagues, clients, and community leaders.
- Model inclusive, transparent, and open communication across all levels of the hospital and broader organization.
- Balance multiple priorities with empathy, curiosity, and strategic foresight.
- Cultivate a high-performing hospital leadership team by mentoring, coaching, and developing others to reach their full potential.
- Foster a learning-oriented hospital culture that embraces feedback, celebrates growth, and encourages smart risk-taking.
- Support leaders in aligning individual goals with hospital and organizational objectives.
- Partners intentionally with JV stakeholders and Ethos leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes.
- Consistently deliver results through strong planning, prioritization, and follow-through.
- Maintain a relentless focus on hospital outcomes, acting with urgency and ownership.
- Lead with intellectual honesty and courage, making informed, ethical decisions in a complex hospital landscape.
- Paint a compelling picture of the future that energizes and motivates others to act.
- Role model Ethos Veterinary Health’s values by bringing compassion, optimism, and clarity to everyday leadership.
- Inspire trust, empower teams, and unlock the potential of those around you.
Qualifications
- Education: Advanced degree/credentials (CVPM, MHA/MBA) are preferred
- Experience: 10+ years of senior leadership experience within Veterinary Medicine or large healthcare systems preferred. Open to those with multi-site management experience in hospitality-oriented industries.
- Skills: Deep expertise in financial management, enterprise-level strategic planning, complex team leadership, and operational excellence; paired with a forward-thinking approach to innovation and organizational growth.
- Ideal Background: Proven track record of leading complex hospital operations, developing and executing talent strategies, and fostering a culture of engagement and accountability—driving cross-functional collaboration and delivering sustained EBITDA growth and operational excellence in high-performing environments and those undergoing transformation / in need of renewed strategy.
This is more than a leadership role, it's a chance to shape the future of veterinary care. If you're passionate about leading with purpose, driving innovation, and building high-performing hospital teams, we invite you to apply.
Nashville remains one of America's top cities to move to for its strong business climate, mild weather, some of the best schools in the country, and a fabulous laid-back lifestyle. People are flocking to Tennessee to enjoy no state income tax, and a more affordable life than most large cities can offer. You can raise a family or have the fun city life in a wonderful, centralized area of the country that is easy to travel to/from. There is easy access to outdoor activities like hiking and water sports, lakes, mountains, professional sports teams, and arguably the country's best music scene with upcoming stars from all music genres.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
