Hospital Director of Operations, Veterinary Medicine

Austin, TX
Full Time

Are you ready to love where you work? We are currently looking for a Hospital Director to join our growing hospital in Austin, TX!

The ideal candidate will be someone who models servanthood, is intrinsically kind, passionate about animals, and is a good communicator with humans. The ability to work in a collaborative environment is a must! Culture is the foundation of the practice at AVES. By maintaining a positive culture and living by the motto of be kind; whether this is to each other or our patients & their families we are able to foster collaboration and excellent patient care. Our staff respects the human animal bond, treating each pet and owner with dignity, compassion, and kindness.

The Hospital Director will help continue to drive profitable future growth and organizational development. The successful Hospital Director will be a dynamic business leader with a proven track record of developing and driving strategic initiatives. They will be entrepreneurial and thrive in a fast-paced collaborative environment, passionate about developing and leading team members and organizations, hold an above average EQ, and be dually passionate about data driven analysis and decision making as well as the importance of the human-animal bond.
The Company:
The Austin Veterinary Emergency and Specialty Center (AVES) is a comprehensive veterinary hospital consisting of state-of-the-art technology and compassionate doctors and staff which serves as an extension of our patient family veterinary practice.

Our team of highly trained board-certified specialists and support staff are committed to providing the highest level of integrated care for each and every patient. We utilize advanced diagnostic procedures, cutting-edge technology, and innovative thinking to ensure that our patient’s treatment is delivered with the highest level of quality.

The Role:

The Hospital Director will report to the Ethos Veterinary Health (Ethos) Divisional Director of Operations along with partnering with the hospital’s Medical Director.

  • Directly oversees all operations and business activities and leads staff for all departments.
  • Partners effectively with the Medical Director, who is responsible for the overall level of medicine and high-quality patient care.
  • Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
  • Directs leadership team to facilitate resolution of issues within the hospital.
  • Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
  • Passionate about providing resources, support, and supervision for the hospital staff.
Strategic Orientation
  • Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
  • Identifies short- and long-term plans for growth, including addition of new services, recruitment of doctors and other key team members, pricing strategy, space optimization, and acquisition of new equipment. Collaborates and executes strategies alongside Medical Director.
Financial Analysis & Planning
  • Responsible for accounting and finance processes within the hospital, as well as creation of an annual operating budget built to achieve overall revenue growth and profitability.
  • Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
  • Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
  • Owner of the P&L and responsible for meeting and exceeding expected financial results.
Business Operations
  • Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
  • The Hospital Director will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
  • Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
  • Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increased performance and productivity levels.
  • Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
  • Ability to understand how to grow and develop De Novo locations as the market is able to bear expansion.
  • Collaborates with Medical Director regarding recruitment, interviewing and hiring of staff (customer service, technical, and doctors).
  • Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
  • Ensure that OSHA and Safety program and procedures are being monitored and updated so the hospital is in safety compliance.
  • Oversee facilities maintenance and repairs.
  • Responsible for administration and review of non-medical client complaint.
  • Understand, participate in, and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.

Requirements / Personal Attributes
  • Progressive operational management experience with a record of success, including experience managing a P&L.
  • MBA or equivalent experience is preferred.
  • Larger scale healthcare (veterinary or human) experience ideal
  • Multi-site leadership experience preferred, but not required.
  • Learns quickly and can absorb new information rapidly.
  • Self-motivated while also expert at motivating, coaching, and inspiring others.
  • Ability to roll up your sleeves and get things done with enthusiastic participation.
  • Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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