Lead Veterinary Client Service Representative, PERC

Do you thrive as a leader in a fast-paced team atmosphere and enjoy providing compassionate care to others? If so, Pet Emergency & Referral Center is looking to add YOU to their Client Service team!

Salary: $21.00 - $23.00 per hour based on experience

Schedule: We are a busy 24-hour emergency and specialty hospital.  Hours and days of the week will vary between 7am-12am, 7 days per week to ensure face time with all CSR team members.  Holidays and weekends are required.  Weekly shifts will be between 4-5 days per week, not to exceed 40 hours. 

Benefits:

• 401(k) with employer match
• Medical/Dental/Vision Insurance plans
• STD/LTD/Life Insurances plans
• Employee Pet discount (Very generous)
• Paid time off
• Parental leave
• Referral program
• Employee Assistance Program
• And more!

PERC in Palm Beach Gardens, Florida is a busy and growing 24-hour Emergency and Specialty hospital offering a fast-paced work environment. The Emergency service is staffed by seasoned Veterinarians to provide high quality medical care to our patients around the clock, while working within a culture of true teamwork and collaboration with the Specialty departments, who offer referral and continued care for critically ill patients.

We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers, clinicians, and specialists. Our team thrives in a fast-paced environment, allowing you to stay busy, excel at your duties, and making it an exciting place to be. We foster an environment where all our team members are utilized to their fullest ability and encouraged to continue their professional development.

As a Lead Client Service Representative, your responsibilities will include but not be limited to:

• Assisting the Operations Managers in promoting and maintaining exceptional customer service by ensuring that the entire CSR team has adequate training and resources necessary to be successful.
• Participating in the recruitment and interview process with Operations Managers, developing, maintaining and updating training procedures, developing and implementing new standard operating procedures to be utilized by the entire CSR team, to ensure that all current and newly hired CSR staff members are trained and knowledgeable in all areas of the hospital.
• Providing mentoring, counseling and development of team members with the Operations Managers, including participating in corrective action processes, assessments, and regular reviews of the CSR team.
• Maintaining high visibility within the CSR team daily and assisting with scheduling and aiding in adequate staffing of the team to ensure efficiency based on customer flow and volumes, while promoting the maintenance of effective communication among all departments within the hospital.

About You:

• 2+ years of Veterinary Customer Service Experience; management experience preferred.
• Demonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner.
• Ability to promote effective communication between the CSR team, doctors and technical staff.
• Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

For more information about our hospital, please visit our Pet Emergency and Referral Center homepage. 

https://www.petemergencyandreferralcenter.com/

Palm Beach Gardens, FL

PM19

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.

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